法的事項

利用規約

利用規約 (2017年9月1日更新)

ロロ・ピアーナのウェブサイト（以下「本ウェブサイト」といいます。）へようこそ。本ウェブサイトに関する権限はLVMH

モエ・ヘネシー・ルイ・ヴィトン（フランス）

の子会社であるロロ・ピアーナ（以下「ロロ・ピアーナ」又は「弊社」といいます。）に属し、ロロ・ピアーナにより、ロロ・ピアーナ及びロロ・ピアーナ・グループの利益のために運営されております。ロロ・ピアーナに関する情報は以下の通りです。所在地：Corso Rolandi 10, 13017 Quarona (VC)、電話番号：+390163201111、VATナンバー：01611400027

本ウェブサイトをご利用の前に、お客様に本ウェブサイトの利用規約（以下「利用規約」といいます。）のご案内をさせていただきます。当該利用規約は本ウェブサイトをご利用のすべてのお客様に適用されます。本ウェブサイトへのアクセス及び本ウェブサイトのご利用をされる場合、お客様は当該利用規約に同意し、またこれに従うことに同意するものとさせていただきます。もし当該利用規約に同意していただけない場合には、本ウェブサイトをご利用なさらないで下さい。また、(a)お客様が当該利用規約に違反されたと弊社が判断した場合、又は(b)弊社がセキュリティ上の理由から必要であると判断した場合には、弊社によりお客様の本ウェブサイトへのアクセス及び本ウェブサイトのご利用を停止又は一時停止させていただくことがございます。

利用規約の変更

ロロ・ピアーナは事前の通知なくして、いつでも当該利用規約の一部を変更、修正、追加又は削除することができます。当該利用規約の変更は本ウェブサイト上でお知らせいたします。したがいまして、弊社はお客様が当該利用規約を定期的にチェックされることを推奨いたします。もし、お客様が利用規約の変更に同意していただけない場合には、お客様は本ウェブサイトへのアクセス及び本ウェブサイトのご利用を継続することができません。利用規約の変更のお知らせ後に本ウェブサイトのご利用を継続することにより、お客様は当該変更に承諾及び同意することになります。

コンテンツに対する権利

本ウェブサイト上及びそのコンテンツに対するすべての権利、権原及び利益はロロ・ピアーナ及び/又はそのライセンサーが有するものとします。コンテンツには、本ウェブサイトのソフトウェア、HTMLコード及びその他コンピューターコード、本ウェブサイトの一部として表示されるテキスト、グラフィック、ユーザーインターフェース、ビジュアルインターフェース、スクリプト、アートワーク、写真、イメージ、ビデオ、オーディオ並びに文書となっているその他のマテリアルが含まれますが、これに限定されません（以下総称して「本コンテンツ」といいます。）。すべての本コンテンツは、著作権法、特許法、商標法その他の法律及び知的財産権に関する国際条約を含みますが、これに限定されない知的財産法により保護されています。

商標及びロゴ

本ウェブサイトに含まれるすべての商標、商号、ロゴ、ブランドネーム及び商品名（以下「本商標」といいます。）に関する権利はロロ・ピアーナ又は各企業が排他的に有するものとします。当該利用規約はお客様による本商標のご利用を認めるものではなく、本商標のご利用は固く禁止されている点にご留意ください。

弊社製品

弊社は、適宜お客様に通知することなく、本ウェブサイトに掲載し、又は本ウェブサイトを通じてお客様に入手可能となっている製品、サービス並びに/又はそれらの機能及び仕様を、お客様に通知することなく（永続的又は一時的に）変更、修正又は終了にすることができ、また、弊社はこれらの製品及びサービスの価格につきましても変更することができます。弊社の販売条件にも、弊社が本ウェブサイト上で販売している製品を変更及び/又は終了する条件が明記されております。現在の販売条件はwww.loropiana.com.においてご確認ください。

弊社は、正確かつ定期的に右の情報を本ウェブサイト上にてご覧いただけるよう合理的な努力をいたしますが、弊所はウェブサイト上の情報（製品に関する表記、価格や在庫を含みますがこれに限定されません）に関する正確性、完全性及びそれが最新のものであることについて適用される法律に従って可能な限度において何らの表明又は保証もしないこととします。本ウェブサイト上へのいかなる製品又はサービスの掲載は、お客様が当該製品のご注文を希望された場合又は当該サービスの利用を希望されたいかなる時点においても、当該製品の在庫があること又は当該サービスが利用可能であることを示唆、保証又は約束するものではありません。弊社は本ウェブサイト上にて可能な限り正確に弊社製品のカラーを表示するよう努力してきました。しかしながら、実際にお客様がご覧になるカラーはお客様のPCの設定に依存するところがあり、弊社においてお客様のPCが弊社製品のカラーを正確に表示していることを保証することはできません。

本ウェブサイトのご利用

本ウェブサイト及び本コンテンツは、私的かつ非営利目的の場合のみご利用いただくことができ、お客様には常に当該利用規約を遵守していただきます。法律により認められる場合を除いて、お客様は以下のことを行ったり、第三者に行わせることはできません。(i)本ウェブサイト又は本コンテンツを複写、複製、公開、移転、頒布、放映、上映、アップロード、掲載、展示、エンコード、翻訳、修正若しくはそこからの二次的作品の作成、販売、使用許可、若しくはその他の方法により頒布すること（他のPC、サーバー又はウェブサイトに対してミラーリング、フレーミング若しくはリンキングを行うことも含まれますがこれに限定されません）又は(ii) 営利目的で本ウェブサイト若しくは本コンテンツにアクセスし若しくはこれらを利用すること（広告活動若しくはお客様のウェブサイトにおいて広告収入を得る行為も含まれます）。

お客様は、いかなる手段による場合でも、本ウェブサイトを通じて利用可能とする意図ではない資料、書類又は情報を取得し、又は取得することを試みるために、本ウェブサイト、本コンテンツ若しくはこれらの一部にアクセスし、これらを取得、複写若しくはモニターするために、ディープリンク、ページスクレイプ、ロボット、スパイダー若しくはその他の自動若しくは手動の処理機能をご利用することはできず、いかなる方法によっても本ウェブサイト若しくは本コンテンツの構造若しくは表示を複製することはできず、又は、コピーガード装置を回避することもできません。

お客様は、ご利用が認められていない本ウェブサイトのいかなる部分又はその機能、又はその他のシステム、本ウェブサイトに接続されるその他すべてのシステム若しくはネットワーク若しくはロロ・ピアーナのサーバーに対して、ハッキング、パスワードマイニング又はその他の違法な手段によって許可なくアクセスすることはできません。また、第三者のパスワード又はアカウント（下記にて定義）を当該第三者の明確な承諾又は同意なくして利用することはできません。

お客様は本ウェブサイト又は本ウェブサイトへのネットワーク環境の脆弱性の調査、スキャン又はテストをすることができず、また本ウェブサイトのセキュリティ基準又は認証基準に違反することもできません。お客様は本ウェブサイトをご利用の他のお客様の情報をたどるため、又は本ウェブサイト、サービス若しくは本ウェブサイトの情報をご利用するためにルックアップ、トレース又はシークを保存することはできず、また、違法目的、当該利用規約により認められていない目的、違法行為の誘発又はその他ロロ・ピアーナ若しくは第三者の権利を侵害する行為のために本ウェブサイト又は本コンテンツを利用することはできません。

お客様は本ウェブサイト、システム、又は本ウェブサイトに接続されるネットワークの設備に不合理かつ不釣り合いに大きな負担をかけるような行為をすることができません。

お客様には本ウェブサイトの適切な運営、本ウェブサイト上で行われる取引又は他のお客様による本ウェブサイトのご利用を害するようなデバイス、ソフトウェア又はルーティンを利用しないことに同意していただきます。

登録及びアカウント

本ウェブサイトにおけるいくつかのサービス又は機能をご利用になるために、お客様はご登録及びアカウント（以下「アカウント」といいます。）の開設をしていただく必要があります。アカウントの作成をご希望のお客様は、Eメールアドレスとアカウントのパスワードをお送りいただく必要があります。お客様のアクセス情報の秘匿性とお客様のアカウントへのアクセスの管理に関してはお客様のご責任となります。お客様のアカウント上で行われた行為（アカウントを通じて商品を購入されることを含みますがこれに限定されません）についてはすべてお客様のご負担となりますが、ただし、お客様のアカウントがお客様の同意なく第三者によって使用されていることが弊社に通知された場合には、この限りではありません。ロロ・ピアーナはお客様が当該義務を遵守しなかったことから発生した損害及び損失について責任を負いません。弊社は、以下の場合にはお客様に対する事前の通知をすることなく、いつでもお客様のアカウントを停止することができます。(a)お客様が当該利用規約に違反してアカウントを使用していると弊社が合理的に判断した場合、(b)第三者がお客様のアカウントをお客様の同意なく使用していると弊社が合理的に判断した場合、又は(c)セキュリティ若しくはメンテナンスの目的で弊社がお客様のアカウントを停止若しくは一時停止する場合。

CHAT

ロロ・ピアーナはお客様がLiveChat!のサービスをご利用できるよう随時作業を進めておりますが、LiveChat!はセール期間中、セール終了後、及び本ウェブサイトの閲覧中のお客様をサポートすることを目的としております。LiveChat!をご利用になる方はお名前（又はニックネーム）及びEメールアドレスをお送りしなければなりません。LiveChat!は詐欺行為、違法行為、加害目的で利用することはできず、また、ロロ・ピアーナやロロ・ピアーナの活動、評判、従業員、他のお客様又は第三者に対して損害やそのリスクを与えるような方法で利用することもできません。ロロ・ピアーナはLiveChat!が不適切な方法で使用された場合には、その提供を一時停止又は中断することができます。

フィードバック・その他ご意見

本ウェブサイトに対してお客様より寄せられる、あるいはLiveChat!サービスを通じてされる（ご利用可能な限りで）フィードバック、コメント、ご提案、アイデアその他の情報（お客様の個人情報は含まれません。）（以下「ご意見」といいます。）は秘密情報とはみなされません。弊社は、いただいたご意見を、制約を受けることなく、複写、複製、公開、移転、頒布、放映、上映、掲載、展示、修正、翻訳、他の資料への統合、及びその他の商業目的での利用を含みますがこれに限定されない方法により利用することができます。ロロ・ピアーナは、いただいたご意見に含まれるアイデア、コンセプト、ノウハウ又は技術を何の制限もなく、当該情報を用いて製品の展開、製造及びマーケティングすることも含まれますがこれに限定されないいかなる目的においても利用することができます。したがって、ロロ・ピアーナは、お客様が秘密又は専属の情報とお考えになる情報を弊社にお送りすることは推奨いたしません。

プレス専用エリア

プレス専用のエリア（以下「プレスエリア」といいます。）が本ウェブサイト上にてご利用可能になります。プレスエリアへのアクセスは、ジャーナリスト及び承認を受けたユーザー（以下「承認済ユーザー」といいます。）のみに認められ、登録が必要となります。本ウェブサイトのホームページにある「プレスエリア」ボタンをクリックすると登録フォーム画面にかわり、お客様はそこでプレスエリアご利用の登録をすることができます。必要事項をご記入した上で登録フォームをオンラインで提出してください。お送りいただいた情報を弊社にて確認し、弊社のみの判断にてプレスエリアへのアクセスを承認するかどうかを決定させていただきます。プレスエリアへのアクセスが承認された場合には、登録フォームにてご記入いただいたお客様のEメールアドレス宛に、仮のログイン情報、仮のパスワード及びプレスエリアへのURLリンクが記載されたEメールを送信させていただきます。プレスエリアのページを最初に開かれるときに、お客様の登録情報により詳細な個人情報を追記していただき、仮のパスワードの変更が要求されます。プレスエリアへのアクセスが承認された場合、掲載されている資料につき法律により認められる範囲でアクセス及びダウンロードをすることができます。弊社はお客様が関心のある資料及び情報につき検討することができます。弊社は以下の場合には事前の通知なくして、いつでもお客様のアカウントを削除することができます：(a)お客様が当該利用規約に違反してアカウントを使用していると弊社が合理的に判断した場合、(b)第三者がお客様のアカウントをお客様の同意なく使用していると弊社が合理的に判断した場合、又は(c)セキュリティ又はメンテナンスの目的で弊社がお客様のアカウントを停止若しくは一時停止する場合。

プライバシーポリシー

お客様が本ウェブサイト上で商品を購入するなど、上記のプレスエリアを含む本ウェブサイトをご利用になる場合、弊社はお客様に個人情報の提供を求めることがあります。本ウェブサイトを通してロロ・ピアーナがお客様からいただいた個人情報については弊社のプライバシーポリシーに従って取り扱われます。弊社の現在のプライバシーポリシーはwww.loropiana.com.においてご確認することができます。本ウェブサイトをご利用されているお客様に関しましては、インターネット通信の秘匿性及び安全性が不完全なものであることに承認及び同意をしたものとさせていただきます。たとえ特定の情報（例：クレジットカード情報）を暗号化するなどといった特別な注記がなされていたとしても、お客様が本ウェブサイトに送信されたメッセージ又は情報は第三者により閲覧又は傍受される可能性があることをご理解ください。

第三者のウェブサイト又はコンテンツへのリンク

本ウェブサイトには第三者により作成されたコンテンツ、公開の情報源から入手した情報又は第三者により運営される外部ウェブサイト・ウェブページへのリンク（以下「第三者のコンテンツ及びウェブサイト」といいます。）が含まれていることがあります。ロロ・ピアーナは、当該第三者のコンテンツ及びウェブサイトを管理又は監視しておらず、第三者のコンテンツ及びウェブサイトの正確性、セキュリティ又は信頼性について、責任を負いません。第三者のコンテンツ及びウェブサイトに対するアクセスはお客様のリスクにおいて行っていただき、ロロ・ピアーナは第三者のコンテンツ及びウェブサイトへのアクセスから若しくはそれに関連して、若しくはそのご利用若しくはこれを信頼したことから、又はお客様が当該第三者のコンテンツ及びウェブサイトを通じて購入された商品やご利用されたサービスから生じたいかなる損失又は損害（お客様のPCの備品、ハードウェア又はソフトウェアに対する損失及び損害を含みますがこれに限定されません）について責任を負いません。

免責条項

本ウェブサイトのご利用についてはお客様のみのリスクにおいて行っていただき、お客様にて本ウェブサイト並びに第三者のコンテンツ及びウェブサイトのご利用について責任を負っていただきます。ロロ・ピアーナは、本ウェブサイト及び本コンテンツにウィルス及び不具合がないようにするために必要なすべての合理的な手段を講じますが、お客様のPCの備品、ハードウェア、ソフトウェア又はこれらに保存されている若しくはこれらによって作成されたデータ（以下総称して「備品」といいます。）が本ウェブサイト又は本コンテンツにアクセスしたことにより毀損、破壊、消失その他の影響を受けないことについて保証することはできません。さらに、ロロ・ピアーナは本ウェブサイト、本コンテンツ又は本ウェブサイト上のサービス若しくは機能が中断されないこと、不具合が改善されること又はお客様による本ウェブサイトのご利用が特定の結果を生じさせることについての保証もいたしません。

本ウェブサイト及び本コンテンツは現状有姿のままで可能な限度おいて提供されます。法律上認められる最大限の範囲において、ロロ・ピアーナは正確性、完全性、非侵害性、商品性又は特定の目的に対する適合性に対する保証を含む明示又は黙示のすべての保証について免責されます。ロロ・ピアーナは、お客様による本ウェブサイトのご利用に関係する第三者の作為又は不作為に関する名誉棄損、知的財産権侵害、プライバシー、わいせつ、又はその他の法領域における刑事又は民事上のすべての責任（本ウェブサイト上の第三者のコンテンツ、情報、記載、利用に対する責任が含まれますがこれに限定されません）が免責されます。

責任の制限

法律によって認められる最大限の範囲において、ロロ・ピアーナはお客様又は第三者に対して本ウェブサイト及び/若しくは本コンテンツ若しくはそこに含まれる情報、又は本ウェブサイトを通して販売される商品の利用から生じた損害について、いかなる場合も責任を負いません。当該責任には以下のものが含まれますが、それらに限定されません。(a)データに対する損失若しくは毀損、(b)お客様の備品に対する損失若しくは損害、(c) 弊社が当該利用規約若しくはお客様に対して負っている法律上の注意義務に違反した場合において、お客様及び弊社の双方が予見できなかった損失若しくは損害、若しくはお客様が弊社に対して通知されなかった損失若しくは損害、又は(d)信頼性のあるアンチウィルスソフトをインストールするなどの損害又は損失に対する合理的な予防をお客様が怠った結果としてお客様に生じた損失又は損害。当該利用規約は、詐欺、重過失その他適用される法令の強行法規として免除又は制限されない責任について免除又は制限をするものではありません。

一般規定

当該利用規約につきましては、法令の選択に関するルールに関係なく、イタリア法を準拠法とします。お客様には、本ウェブサイトのご利用又は当該利用規約に関連して生じた紛争についてのすべての請求をミラノ裁判所（イタリア）に対して専属的に行うことに同意していただき、さらに同請求の管轄裁判所をミラノ裁判所とすることに同意していただきます。疑義を避けるため記載いたしますが、当該利用規約はロロ・ピアーナが本ウェブサイトの利用又は当該利用規約に関連して生じた紛争についての請求の管轄権を有する裁判所（ミラノ裁判所（イタリア）を含みますがこれに限定されません）に対して行う権利を除外するものではありません。本ウェブサイトはBT-INETによって運営されています。

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Terms of Sale – Orders Delivered to Europe, Russia and Qatar

TERMS OF SALE – ORDERS DELIVERED TO EUROPE, RUSSIA AND QATAR \(Updated on July 1st, 2020\)

These Terms of Sale set out the terms and conditions that will apply to your purchase of Products through the Website. Please read these Terms of Sale carefully before placing an Order. By confirming that you have read and accepted these Terms of Sale when you submit an Order through the Website, you confirm your unconditional acceptance.

Your use of the Website is subject to our “Website Terms of Use”, that you can consult in the Section “Legal” – “Terms of Use of our Website”

The purchase of Products on the Website is reserved solely for consumers. The term “Consumer” is to be understood as any physical person making purchases for purposes unrelated to their business, commercial, artisanal or professional activity

In these Terms of Sale “Loro Piana”, “we” and “us” means Loro Piana S.p.A. company subject to the direction and coordination of LVMH Moet Hennessy Louis Vuitton S.E. \(France\) -, with registered office in Corso Rolandi 10, 13017 Quarona \(VC\) – Italy, VAT number 01611400027, company Register Number 08075900152, and “you” means you, our valued customer.

Capitalised terms used in these Terms of Sale shall have the meaning set forth in the “Definition” section of this document.

These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the supply of Products. No other terms and conditions shall apply. The contract can’t be modified unless we agree to vary it in writing or by email.

A copy of these Terms of Sale can be stored electronically or printed by all users of our Website.

DEFINITIONS

In this document:

“Consumer Code” means the Italian Legislative Decree No. 206 of September 6, 2005 applying to Products shipped to Italy

“Contract” means the contract between you and us for the sale and purchase of Products, comprising your Order, our e-mail confirmation of our acceptance of your Order and these Terms of Sale

“Gift” means any Product that is purchased through the Website for delivery to a different recipient “Products” means the products that we sell on the Website from time to time

"Loro Piana Store" means any Loro Piana store listed as available for returns on our Website “Order” means an order for Products

“Order Processing Receipt” means the e-mail Loro Piana will send to you at the time your Order is received by Loro Piana

“Order Confirmation” means the e-mail Loro Piana will send to you at the time the Products are shipped confirming shipment of all or part of the ordered Products

“Delivery Receipt” means the delivery form listing the Products shipped. This form is sent along with the Products

"Terms of Sale" means these terms and conditions of sale "Website" means our website located at http://www.loropiana.com

“Personalised Products” means the Products for which Loro Piana offers a service of personalisation “Special Terms” means the special terms of sale for Personalised Products

1. ORDER AND ACCEPTANCE

To place an Order you must be 18 years of age or over. You will have to select the Products on the Website, select colour and size and add the items to your shopping bag.

If you wish to proceed with the purchase, you may choose one of the following options:

- PAYPAL express check-out option by clicking on “PAYPAL” button. In this case, you will be automatically redirected to the website www.paypal.it where you will carry out the payment without registering on the Website. Once the payment is carried out you will be redirected again to the Website in order to fill in the missing information that are necessary to complete the Order;

- Website check-out option by clicking on “PROCEED TO CHECKOUT” button.

In this case, you may proceed through the registration or the login into your personal account or you may proceed without any registration.

Once you have selected your payment method you will be redirected to the payment page where in order to finalize the checkout you will click on the “SUBMIT ODER AND PAY” button.

Each Order submitted constitutes an offer to purchase Products from us. Orders are subject to availability and acceptance by us and we may, at any time and at our sole discretion, refuse to accept your Order, including but not limited to cases where:

- you provided us with incorrect information, including without limitation, insufficient or incorrect payment details, incorrect billing information; insufficient or incorrect shipping address – in this regard, please note we do not ship Products to P.O. boxes; or fraudulent information;

- there is an error on the Website relating to the Products that you have ordered, for example an error relating to the price or description of the Products as displayed on our Website;

- the Products that you have ordered are no longer available through our Website;

- the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or- we believe that you are under the age of 18.

If we are unable to accept your Order, we will contact you at the e-mail address or telephone number that you have provided to us, as soon as possible within 30 days from the date of your Order. If you place an Order by telephone, you will have to register to the Website during the call and provide us with an e-mail address.

After you have placed your Order through the Website or by telephone, you will receive an Order Processing Receipt that is an e-mail from us confirming that your Order has been received by us and is being processed.

If you do not receive the Order Processing Receipt within 48 hours of placing the Order, contact us at +39.02.77802800 or by e-mail at customerservice.eu@loropiana.com before you try to place another Order for the same Products.

Please note that the Order Processing Receipt does not constitute acceptance of your Order. The acceptance of your Order and the charge of the amount on your credit card or other means of payment you have selected will take place only when we send you the Order Confirmation through which we inform you that your Order has been shipped. Together with the Order Confirmation you will receive as well an e-invoice for your Order. You hereby acknowledge and agree that we reserve the right to accept your Order in whole or in part; therefore, in the event of partial acceptance, your card will be debited and the Products will be shipped for the part of the Order that was accepted.

If you have any questions, comments or concerns regarding your Order, or if you think that your Order was rejected by us in error, please contact us at the contact details indicated under Section “CUSTOMER SERVICE” below.

2. PRODUCT AVAILABILITY

We will make all reasonable efforts to ensure that the prices and other information about Products displayed on the Website are accurate and up-to-date. However, the inclusion of any Products on our Website does not imply, warrant or guarantee that the Products will be available if you wish to place an Order to purchase them.

We will have the right, at any time and without previous notice, to make changes to the information about Products displayed on the Website, including without limitation information about prices, description or the availability of Products. Changes will not however affect the price, availability or description of any Products for which you received the Order Confirmation.

3. GIFTS

You may purchase Products as a Gift and have it sent to a different recipient.

Please note that you will be liable for providing the recipient’s personal data in compliance with any applicable privacy law. We invite you to consult our Privacy Policy on the Website before providing us with a third party’s personal data.

We will deliver the Gift to your recipient. You will receive the Order Confirmation from us when your Gift has been shipped to the recipient confirming that we have accepted your Order for the Gift and an e-invoice for your Order.

4. PRICES AND PAYMENTS

The prices of the Products are indicated on the Website and will be confirmed in the Order check-out page, in the Order Confirmation as well as in the e-invoice you receive after your purchase. We reserve the right to vary the price of our Products at any time, provided that we will not alter the price of any Product after we send you the Order Confirmation. Please be aware that prices charged for any Products purchased on the Website may vary to reflect local market pricing and applicable duties.

All prices except for Japan and the USA pricelists are inclusive of VAT, as applicable. An additional 20% fee inclusive of any applicable sales taxes shall apply only for sales to users connecting to the Website with Japan and USA IP addresses. Any other taxes and duties are not included and are calculated according to the value of your Order and your shipping destination and are itemized on the Order check-out page, in the Order Confirmation as well as in the e-mailed invoice. Shipping costs may also apply to your Order and will be indicated in the Order check-out page.

You may pay by credit card, Paypal or bank wire transfer \(this latter only for Orders to be delivered in the European Union and save for possible restrictions provided by the applicable laws and regulations\), as listed on our check-out page. Payment must be made in the currency as indicated on your Order before you submit it.

Please be advised that you may sustain some extra charges imposed by your credit card issuer or by your bank, for which we deny any responsibility.

Payment by credit card.
You must supply your card details when you place your Order. We will place a “hold” on your payment card for the total value of your Order. If the “hold” on your card has been authorised by your bank, your credit card will be debited for the total value of the Order Confirmation at the time the Products are shipped to you. We will not accept your Order, neither will we supply the Products to you until your credit card issuer has authorised the use of your card for payment of the Products ordered. If we do not receive such authorisation we will notify you. We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation.

After a “hold” on your payment card has been authorized by your bank, please be advised that, in case your credit card is debited for a lower amount than the total amount “held”, it is possible that the balance is not immediately fully available to you for reasons beyond our control \(eg: delays by your credit card issuer in removing the “hold” from your credit card\).

Payment by PayPal
If you choose PayPal as your payment method, you will be redirected to the website www.paypal.it where the payment for the Products will be carried out following the procedure envisaged and regulated by PayPal and the contract terms and conditions as agreed between you and PayPal. The data entered on the PayPal website will be handled directly by PayPal and will not be sent to or shared with us, except for the data that are necessary to perform the delivery of the Products in case you have selected the option of PayPal express check out. We will therefore have no knowledge of and cannot record in any way the details of the credit card connected to your PayPal account or any other payment instrument connected to said account.

We will place a “hold” on your PayPal account for the total value of your Order. If the “hold” on your PayPal account has been authorised by PayPal, your PayPal account will be debited for the total value of the Order Confirmation at the time the Products are shipped to you. We will not accept your Order, neither will we supply the Products to you until PayPal has authorised the use of your PayPal account for payment of the Products ordered. If we do not receive such authorisation we will notify you. We reserve the right to verify the identity of the PayPal account holder by requesting appropriate documentation.

After a “hold” on your PayPal account has been authorized by PayPal, please be advised that, in case your PayPal account is debited for a lower amount than the total amount “held”, it is possible that the balance is not immediately fully available to you for reasons beyond our control \(eg: delays by PayPal in removing the “hold” from your PayPal account\).

Payment by wire transfer.
In case of payment by wire transfer, the payment shall be made to the following bank account:

INTESTATARIO C/C
LORO PIANA Spa NOMINATIVO BANCA

BANCA
INTESA SAN PAOLO

CODICE IBAN
IT12C0306944312161009380938

CODICE SWIFT
BCITITMMXXX

You will be responsible for the payment of any charges applied by your bank to the transfer and/or to any currency exchange. Please note that we will only accept payments from bank accounts whose holder is the person placing the Order on the Website and who will then receive the e-invoice: therefore, you could be contacted by our Customer Service to have all necessary information in connection thereto. We will not accept your Order, neither we will supply the Products s to you until we receive confirmation from our bank that the payment has been successfully credited on our bank account. We reserve the right to verify the identity of the bank account holder by requesting appropriate documentation.

We take all reasonable care to make the Website secure and to prevent frauds. All transactions on the Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Please note that we may, at any time and at our sole discretion, restrict shipping to certain customers and countries. If you wish to dispute the validity or amount of a charge that appears on your credit card statement, please contact us at customerservice.eu@loropiana.com or +39.02.77802800.

5. SPECIAL TERMS FOR SHIPMENT TO RUSSIA

The following special terms apply exclusively to shipments of Products to Russia:

- Loro Piana accepts to ship Products to Russia exclusively for Orders placed by Russian residents that connect to the Website with a Russian IP address;

- The "Gifts" option is not available for Orders and shipments to Russia;

- The Orders will be processed only following approval of the custom duties payment by the buyer;

- Some of the Products, among which those subject to C.I.T.E.S Treaty, including vicuña items or goods which composition includes fur or exotic leather goods can’t be shipped to Russia. Loro Piana will inform the buyer before the shipping takes place in case some of the Products have to be removed from the Order;

- In addition to shipping costs, which will be itemized on the Order check-out page and on the Order Confirmation, Orders for Russia may be subject to customs duties which vary depending on the value of the Products purchased on the Website and which cannot be calculated in advanced by Loro Piana. You will be required to pay such costs directly to the courier at the time the Products are delivered to you. For more detailed information on the applicable duties, please contact us at customerservice.eu@loropiana.com or +39.02.77802800 or visit the website section “FAQ” – “Shipment to Russia”;

- Save for damaged or faulty products, Products may be returned exclusively according to your right of withdrawal and by using the "Free Pick Up" service. We will not accept returns for changing the colour or size of the items already purchased. If you would like a different item, please return your purchase and place a new order. Returns and changes at Loro Piana stores will not be available;

- In case of return of Products, using the Loro Piana "Free Pick Up" service, Loro Piana will reimburse exclusively the price you paid for the Products, minus the original shipping costs. You shall remain responsible for the payment of any customs duties \(both for importing Products in Russia and in Italy\);

- In case of withdrawal and subsequent return of Products, Loro Piana will reimburse the price you paid for the Products and the original shipping costs. You shall remain responsible for the payment of any other costs, including costs for returning the Products and any customs duties \(both for importing Products in Russia and in Italy\).

- In case of damaged or faulty products, the costs for returning the Products and any customs duties will be borne by Loro Piana.

6. SPECIAL TERMS FOR SHIPMENT TO QATAR

The following special terms apply exclusively to shipments of Products to Qatar:

- Loro Piana accepts to ship Products to Qatar exclusively for Orders placed by Qatari residents that connect to the Website with a Qatari IP address;

- The "Gifts" option is not available for Orders and shipments to Qatar;

- The Orders will be processed only following approval of the custom duties payment by the buyer;

- Some of the Products, among which those subject to C.I.T.E.S Treaty, including vicuña items or goods which composition includes fur or exotic leather goods can’t be shipped to Qatar. Loro Piana will inform the buyer before the shipping takes place in case some of the Products have to be removed from the Order;

- In addition to shipping costs, which will be itemized on the Order check-out page and on the Order Confirmation, Orders for Qatar may be subject to customs duties which vary depending on the value of the Products purchased on the Website and which cannot be calculated in advanced by Loro Piana. You will be required to pay such costs directly to the courier at the time the Products are delivered to you. For more detailed information on the applicable duties, please contact us at customerservice.eu@loropiana.com or +39.02.77802800 or visit the website section “FAQ” – “Shipment to Qatar”;

- Products may be returned exclusively by using the "Free Pick Up" service. We will not accept returns for changing the colour or size of the items already purchased. If you would like a different item, please return your purchase and place a new order. Returns and changes at Loro Piana stores will not be available;

- In case of return of Products, using the Loro Piana "Free Pick Up" service, Loro Piana will reimburse the price you paid for the Products, minus the custom duties for importing Products from Qatar to Italy;

- In case of return of damaged or faulty products, the costs for returning the Products and any customs duties will be borne by Loro Piana;

- Payments accepted are bank wire transfer and credit/debit card.

7. DELIVERY AND ORDER TRACKING

International shipping is available when ordering Products from the Website. You can view the countries to which we ship Products and from which we accept returns/exchanges directly on our Website.

We will not deliver any Products unless or until payment has been authorized and/or credited on Loro Piana's bank account. When the Products s have been delivered to our carrier, we will send you the Order Confirmation.

Delivery will be made by courier during normal business hours. Please be advised that shipping costs may apply to your Order and that our courier cannot deliver packages without receiving a signature and/or payment of applicable customs duties.

We will make any reasonable effort to deliver the Products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is a best estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery. You can track the progress of your Order by entering the tracking number provided in your Order Confirmation. Products that we deliver to you will become your property at the time that you receive them. As soon as we have delivered the Products to you, you will become responsible for them and for any loss or damage to them thereafter.

Upon delivery of the Products, and before signing any document attesting delivery, you must carefully check the integrity of the package and, should the package be damaged or altered, you must write in the document attesting delivery that you reserve the right to verify the content. Failure to do so may result in a liability for us, for which you might be held responsible.

8. RESALE / RESHIPPING OF OUR MERCHANDISE

The resale, rental or transfer for commercial or professional reasons of Products purchased on the Site is strictly forbidden. We reserve the right to refuse to accept your Order, if we suspect that you intend to resell our Products.

9. HOW DO I RETURN/EXCHANGE AN ITEM?

The following policy applies only to Products purchased on our Website. We cannot accept returns/exchanges of Products purchased on other websites, in physical stores, or Products from countries where we do not ship merchandise directly.

Please see the specific applicable conditions below:

A. To Return or Exchange An Item Online Using Loro Piana’s Free Pick Up Service:

i. Items Purchased By You:

You may return or exchange the colour or size of any online purchase made by you, within 30 days after the Products are received. Each item can be exchanged or returned one time only. Please note we only accept exchanges for changing the colour or size of the same item already purchased. If you would like a different item, please return your purchase and place a new order.

Returning or exchanging purchased Products using our return service is free and can be done in 3 easy steps:

1. Please login to your Account. Under “Order History”, you can select the detail page for the relevant Order and indicate the items which you would like to return/exchange as well as the reason for the return or the new colour/size desired. You will receive a Return Authorization Number. Print this number directly from the site \(alternatively if you do not have access to a printer, handwrite the Return Authorization Number on the line indicated in the Delivery Receipt that you received with the original shipment\).

2. Place all items for return/exchange new, unused, and in perfect condition with all of the tags and labels attached in their original boxes and packaging along with the Return Authorization Number \(printed or handwritten as per the above\).

3. Attach the ESHOP URGENT sticker and the DHL return label that you received with the original shipment to the outside of the box. In case you want to specify a different pickup address, you can do it while entering the return request \(step 1. In the instructions above\) and print a new return label. Call DHL directly or visit their website to schedule a free pick up. You will be asked to provide the Loro Piana client code which will appear automatically on your air way bill, and the best time for a pick up. Return shipments using DHL will be provided to you free of charge.

ii. Items You Received As a Gift:

Unfortunately, Gifts cannot be returned for a refund using our online process; Gifts can only be exchanged for a different size and/or colour within 30 days after the Gift items are received. Each Gift item you receive can be exchanged one time only.

For a gift exchange please contact our customer service either by email customerservice.eu@loropiana.com or by phone +39.02.77802800 to receive a Return Authorization Number and then follow the steps 2. to 3. listed in point i. above.

Please note that when the Products are returned to us, we will review them for quality control. If the Products are sent back in perfect condition, new, unused, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the Products or reimburse the total amount paid minus original shipping costs to the credit card, PayPal account or the bank account used for the original purchase. We will credit the refund to the credit card, PayPal account or the bank account that you used to pay for the Products within approximately thirty \(30\) days from the date that we receive the returned Products, save for possible delays of technical nature not attributable to us \(e.g.: malfunctions of the credit card system\). In case of payment by wire transfer received from a country outside the European Union, you will be contacted by our Customer Service to obtain all necessary information in connection thereto. You remain responsible for any charge applied by your bank.

In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, are sent from countries where we do not ship directly or where we have any reason to believe that the Products are fraudulent or were not purchased directly on our Website, we will not be able to accept the return/exchange and we will send the original Products back to you.

B. Return of damaged or faulty Products

You have the right to return Products for quality problems within the limits set forth by the law and these Terms of Sale - provided that we are notified of the quality problems within 2 months from discovery and that you have the Delivery Receipt that you received in the original shipment. This policy applies both to online items purchased by you and online items you received as a Gift. For returns related to quality concerns that occur within 15 days of Products being received, please follow the procedures outlined above under letters A. - point i. for Products purchased by you on our Website and point ii. for items you received as a Gift - or B. For returns after 15 days of Products being received, please contact our Customer Service at customerservice.eu@loropiana.com or +39.02.77802800.

Please note that when the Products are returned for quality problems we will examine them. If the Products have quality problems, we will repair them \(if possible\) or replace them with new Products. If we are unable to repair or replace the Products in a timely and satisfactory manner, then:

- for Products purchased by you on our Website, we will refund the price paid for the Products \(along with the initial shipping costs and any costs borne by you to return the Products, provided you provide evidence thereof in writing\) to the credit card, PayPal account or bank account used for the original purchase in accordance with the applicable regulations In case of payment by wire transfer received from a country outside the European Union, you will be contacted by our Customer Service to obtain all necessary information in connection thereto. You remain responsible for any charge applied by your bank;

- for items you received as a Gift, we cannot issue a refund and our Customer Service will contact you.

If we reasonably believe that the Products you have returned to us are not faulty/damaged and do not have quality problems, or have been damaged due to misuse or were shipped to us later than the above mentioned deadline or without the Withdrawal Form, you will not be entitled to a refund and/or repair and/or exchange and we will return the original Products to you.

C. To Return An Item Enforcing Your Right of Withdrawal

This option is available only for online items purchased by you and not for online items you received as a Gift. To return purchased Products enforcing your statutory right of withdrawal you should follow the below procedure, to be started within 30 days after the Products are received:

1. Notify us in writing that you wish to return purchased Products enforcing your right of withdrawal. You can either send an e-mail to our Customer Service at customerservice.eu@loropiana.com or write us at Loro Piana S.p.A. – ESHOP Customer Service - Via per Valduggia, 22 - 13011 Borgosesia \(VC\) Italy, providing an email and phone number where we can reach you. Alternatively you can fill in and send us the Withdrawal Form available on the following link https://www.loropiana.com/media/legal/Loro_Piana_SpA_Withdrawal_Form_ENG.pdf. We will then contact you and provide you with a Return Authorization Number. Handwrite the Return Authorization Number on the line indicated on the original Delivery Receipt that you received with the original shipment.

2. Place all items for return new, unused, and in perfect condition with all of the tags and labels attached in their original boxes and packaging along with the Return Authorization Number handwritten as per above.

3. Attach the ESHOP URGENT sticker that you received with the original shipment to the outside of the box.

4. Arrange for return of the purchased Products to us at the following address: Loro Piana S.p.A., Via per Valduggia 22, 13011 Borgosesia \(VC\) – Italy. Please specify that the shipment is made to the attention of “E-Shop Returns.” Products shall be shipped to us within 14 days from the day on which you have communicated your decision to withdrawn from the contract as per point 1. above. Please be advised that you are responsible for the return shipping and possible damages and loss occurred while returning Products until we receive them, so you may prefer to use a reliable delivery means that provides tracking and insurance services.

The amount reimbursed will be the total amount paid, including the original shipping costs. Please note that we will not reimburse any return shipping costs.

Please note that when the Products are returned to us, we will review them for quality control. If the Products are sent back in perfect condition, new, unused, and with all of the tags and labels attached, we will approve the return and reimburse the credit card, Paypal account or the bank account used for the original purchase. We will credit the refund to the credit card, PayPal account or bank account that you used to pay for the Products as soon as we receive the returned Products, save for possible delays of technical nature not attributable to us \(e.g.: malfunction of credit card system\). In case of payment by wire transfer received from a country outside European Union, you will be contacted by our Customer Service to obtain all necessary information in connection thereto. You remain responsible for any charge applied by your bank.

In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the Products are fraudulent or were not purchased directly on our Website, we will not be able to accept the return and we will send the original Products back to you.

9. ALTERATIONS

The alteration service offers size fitting to customers. For instance, hem the pants leg, bring in the waist or shorten jacket sleeves can be considered illustrative examples of alterations.

Any adjustment of the original product design is not considered an alteration \(e.g. shortening of sleeves to a three-quarter length or modifying a neckline\).

In the same way, product personalization, customization and repair are not considered an alteration.

You can bring any items you have purchased online in one of Loro Piana Directly Operated Stores located in the country where the items were shipped for basic alterations. Alterations are provided free of charge within six \(6\) months after the items are purchased. Please bring a copy of the Receipt, as well as the item to be altered. The timing of alterations depends on the services requested, the number of items to be altered, and the availability of the staff at each store.

10 .CUSTOMER SERVICE

We offer customer assistance for any questions related to the use of the Website, the placement of an Order, the tracking of Products, the availability of Products, the login/registration process and any further information you may need in connection with the use of our Website and/or our Products. Our customer service is available in English and Italian language Monday through Friday between the hours of 9 and 18 CET with the exception of holidays.

If you need any information we invite you to refer to the “FAQ section” on our Website and if you are not satisfied you may contact us at the following email or by phone:

- Email: customerservice.eu@loropiana.com

- Phone \(Monday through Friday between the hours of 9 and 18 CET with the exception of holidays\): +39.02.77802800.

11. PERSONAL INFORMATION

When you place an Order through our Site, you will be providing us with your personal information. We will use your personal information to process your Order and deliver the Products ordered and for other limited purposes. Our collection and use of your personal information will be carried out subject to the terms of our Privacy Policy on the Website.

12. OUR LIABILITY TO YOU

Nothing in these Terms of Sale will exclude or limit our liability to you for fraud, death or personal injury caused by our negligence, breach of terms regarding title implied under the Consumer Code as for Products shipped to Italy or any other liability which the applicable laws state may not be excluded or limited.

To the fullest extent possible pursuant to applicable law we will not be liable to you under the Contract for any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill; any loss or corruption of or damage to data; or any loss or damage which was not a reasonably foreseeable result of either our breach of the Contract or our breach of our legal duty of care. Loss or damage is “reasonably foreseeable” if, at the time that we and you entered into the Contract, such loss was either contemplated by us and you or you notified us that the loss may occur if we breached the Contract or our legal duty of care.

13. GENERAL TERMS

\(a\) The General Terms and Conditions of Sale hereof are governed by Italian law and shall be construed accordingly, without prejudice to any other imperative provision of law more favourable to the customer applicable in the country of habitual residence of the customer.

Any dispute will be submitted to the exclusive jurisdiction of the competent court of the place where the Consumer is domiciled or resident or, at the Consumer’s choice, the Italian Court of Milan.

For sales to the State of Qatar, the General Terms and Conditions of Sale hereof are governed by Italian law and shall be construed accordingly, without prejudice to any other imperative provision of law more favourable to the customer applicable in the country of habitual residence of the customer. All disputes arising out of or in connection with the General Terms and Conditions of Sale shall be submitted to the International Court of Arbitration of the International Chamber of Commerce and shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with the said Rules. The language of the arbitration shall be English and the seat of arbitration shall be Milan, Italy.

Alternatively, the customer who is domiciled or resident in one of the member states of the European Union, Iceland, Norway, Liechtenstein, may opt for one of the out-of-court dispute settlement procedures provided for under the applicable laws currently into force, such as the platform provided by the European Commission, available on the website http://ec.europa.eu/odr

\(b\) If either you or we do not enforce or delay enforcing any of our rights under the Contract, this will not stop us from doing so at a later date.

\(c\) If any provision of these Terms of Sale is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected.

\(d\) No party other than you or us has any right to enforce any term of the Contract

14. SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS

These Special Terms, together with the Terms of Sale, apply to you and your purchase of Personalised Products. In case of conflicts between the Terms of Sale and these Special Terms, the latter shall prevail.

- The service of personalization is not available for Russia and Qatar.

- No returns or exchanges are accepted for Personalised Products, unless the Personalised Products are damaged or faulty. However, you may cancel your order within three \(3\) days after you have placed your order on the Site. In such case, we will refund your purchase in full.

- Personalised Products may be delivered in a time slot indicated on our Site. Delivery terms are merely indicative and may vary according to the personalization requested.

- Personalised Products are shipped separately from other Products’ orders.

- After you have placed your order, your credit card or your PayPal account will be debited for the total amount of your order and you will receive an email order confirmation together with an advanced payment electronic invoice. However, there may be occasions when we confirm your order but subsequently learn that we cannot supply the Personalised Products you have ordered; in such event we will cancel the order and refund your purchase price in full. When your order is ready we will send you an email through which we inform you that your Order has been shipped together with the tracking number.

- The payment methods accepted for Personalised Products service are credit card and PayPal.

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Terms of Sale – Orders Delivered to UAE

TERMS OF SALE – ORDERS DELIVERED TO UAE (Updated on April 20th, 2020)

These Terms of Sale set out the terms and conditions that will apply to your purchase of Products through the Website or by telephone and delivered to the UAE. Please read these Terms of Sale carefully before placing an Order. By confirming that you have read and accepted these Terms of Sale when you submit an Order through the Website, you confirm your unconditional acceptance. For purchase of Products by telephone, the additional terms set out at the end of this document prevail to the extent of any conflict with the remainder of these Terms of Sale.

Your use of the Website is subject to our “Website Terms of Use” that you can consult in the Section “Legal” – “Terms of Use of our Website”

The purchase of Products on the Website is reserved solely for consumers. The term “Consumer” is to be understood as any physical person making purchases for purposes unrelated to their business, commercial artisanal or professional activity.

In these Terms of Sale “Loro Piana”, “we” and “us” means Cashmere Lifestyle Luxury Trading LLC, with registered offices in U-Bora Tower 2, unit 2002, Business Bay Plot No. 144, Dubai, United Arab Emirates, VAT number 100587967900003, Register Number at Government of Dubai n. 1297708 and “you” means you, our valued customer.

Capitalised terms used in these Terms of Sale shall have the meaning set forth in the “Definition” section of this document.

These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the supply of Products. No other terms and conditions shall apply. The contract can’t be modified unless we agree to vary it in writing or by email.

A copy of these Terms of Sale can be stored electronically or printed by all users of our Website.

DEFINITIONS

In this document:

“Contract” means the contract between you and us for the sale and purchase of Products, comprising your Order, our e-mail confirmation of our acceptance of your Order and these Terms of Sale

“Gift” means any Product that is purchased through the Website for delivery to a different recipient

“Products” means the products that we sell on the Website from time to time

"Loro Piana Store" means any Loro Piana store listed as available for returns on our Website

“Order” means an order for Products

“Order Processing Receipt” means the e-mail Loro Piana will send to you at the time your Order is received by Loro Piana

“Order Confirmation” means the e-mail Loro Piana will send to you at the time the Products are shipped confirming shipment of all or part of the ordered Products

“Delivery Receipt” means the delivery form listing the Products shipped. This form is sent along with the Products

"Terms of Sale" means these terms and conditions of sale

"Website" means our website located at www.loropiana.com

“Personalised Products” means the Products for which Loro Piana offers a service of personalisation

“Special Terms” means the special terms of sale for Personalised Products

1. ORDER AND ACCEPTANCE

To place an Order you must be 21 years of age or over. You will have to select the Products on the Website, select colour and size and add the items to your shopping bag.

If you wish to proceed with the purchase, you may choose one of the following options:

- Website check-out option by clicking on “PROCEED TO CHECKOUT” button. In this case, you may proceed through the registration or the login into your personal account or you may proceed without any registration. Once you have selected your payment method you will be redirected to the payment page where in order to finalize the checkout you will click on the “SUBMIT ORDER AND PAY” button.

Each Order submitted constitutes an offer to purchase Products from us. Orders are subject to availability and acceptance by us and we may, at any time and at our sole discretion, refuse to accept your Order, including but not limited to cases where:

- you provided us with incorrect information, including without limitation, insufficient or incorrect payment details, incorrect billing information; insufficient or incorrect shipping address – in this regard, please note we do not ship Products to P.O. boxes; or fraudulent information;

- there is an error on the Website relating to the Products that you have ordered, for example an error relating to the price or description of the Products as displayed on our Website;

- the Products that you have ordered are no longer available through our Website;

- the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or- we believe that you are under the age of 21.

If we are unable to accept your Order, we will contact you at the e-mail address or telephone number that you have provided to us, as soon as possible within 30 days from the date of your Order.

After you have placed your Order through the Website, you will receive an Order Processing Receipt that is an e-mail from us confirming that your Order has been received by us and is being processed.

If you do not receive the Order Processing Receipt within 48 hours of placing the Order, contact us at the phone number +97 14 52 62 410 or by WhatsApp at +971 0549988547, or with live chat or by e-mail at customerservice.eu@loropiana.com before you try to place another Order for the same Products.

Please note that the Order Processing Receipt does not constitute acceptance of your Order. The acceptance of your Order and the charge of the amount on your credit card or other means of payment you have selected will take place only when we send you the Order Confirmation through which we inform you that your Order has been shipped. Together with the Order Confirmation you will receive as well an e-invoice for your Order. You hereby acknowledge and agree that we reserve the right to accept your Order in whole or in part; therefore, in the event of partial acceptance, your card will be debited and the Products will be shipped for the part of the Order that was accepted.

If you have any questions, comments or concerns regarding your Order, or if you think that your Order was rejected by us in error, please contact us at the contact details indicated under Section “CUSTOMER SERVICE” below.

2. PRODUCT AVAILABILITY

3. GIFTS

4. PRICES AND PAYMENTS

The prices of the Products are indicated on the Website and will be confirmed in the Order check-out page, in the Order Confirmation as well as in the e-invoice you receive after your purchase. We reserve the right to vary the price of our Products at any time, provided that we will not alter the price of any Product after we send you the Order Confirmation. Please be aware that prices charged for any Products purchased on the Website may vary to reflect local market pricing and applicable duties.

All prices are inclusive of local VAT, as applicable. If you are connecting to the Website with a different country’s IP address from the one of the shipping destination, any applicable sales taxes, duties or local VAT may be calculated according to the value of your Order and your shipping destination and are itemized on the Order check-out page, in the Order Confirmation as well as in the e-mailed invoice. Shipping costs may also apply to your Order and will be indicated in the Order check-out page.

You may pay by credit card, bank wire transfer or payment on delivery as listed on our check-out page. Payment must be made in the currency as indicated on your Order before you submit it.

Please be advised that you may sustain some extra charges imposed by your credit card issuer or by your bank, for which we deny any responsibility.

Payment by credit card. You must supply your card details when you place your Order. We will place a “hold” on your payment card for the total value of your Order. If the “hold” on your card has been authorised by your bank, your credit card will be debited for the total value of the Order Confirmation at the time the Products are shipped to you. We will not accept your Order, neither will we supply the Products to you until your credit card issuer has authorised the use of your card for payment of the Products ordered. If we do not receive such authorisation we will notify you. We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation.

After a “hold” on your payment card has been authorized by your bank, please be advised that, in case your credit card is debited for a lower amount than the total amount “held”, it is possible that the balance is not immediately fully available to you for reasons beyond our control (eg: delays by your credit card issuer in removing the “hold” from your credit card).

Payment by wire transfer

In case of payment by wire transfer, the payment shall be made to the following bank account:

Account Name: CASHMERE LIFESTYLE LUXURY TRADING LLC
Account No.: 022-760409-001
Account Type: AED
Bank: HSBC Bank Middle East Limited
IBAN No.: AE870200000022760409-001
Swift Code: BBMEAEAD

You will be responsible for the payment of any charges applied by your bank to the transfer and/or to any currency exchange. Please note that we will only accept payments from bank accounts whose holder is the person placing the Order on the Website and who will then receive the e-invoice: therefore, you could be contacted by our Customer Service to have all necessary information in connection thereto. We will not accept your Order, neither we will supply the Products to you until we receive confirmation from our bank that the payment has been successfully credited on our bank account. We reserve the right to verify the identity of the bank account holder by requesting appropriate documentation.

We take all reasonable care to make the Website secure and to prevent frauds. All transactions on the Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Please note that we may, at any time and at our sole discretion, restrict shipping to certain customers and countries. If you wish to dispute the validity or amount of a charge that appears on your credit card statement, please contact us at customerservice.eu@loropiana.com or by phone +97 14 52 62 410, or by WhatsApp at +971 0549988547or live chat.

Payment by Cash On Delivery ("COD")

Loro Piana accepts payment by COD through our courier partner, Time Express. To be eligible for this service, merchandise must be shipped to an address within the COD service area provided by Time Express.

The Time Express courier accepts cash payment for all orders with a total value up to 50,000 AED.

Orders paid with a credit/debit card on the Point of Sales ("POS") machine brought by Time Express on deliver will experience a surcharge of 3,5% of paid amount.

By signing the proof(s) of delivery provided by Time Express, you acknowledge that the amount charged and paid and the merchandise is correct. Please note all COD orders must be accepted or rejected in full. If you would only like a portion of the items ordered, you must first accept and pay for all of the items ordered and then follow our return process listed below.

Refunds for COD will be processed through wire transfer directly to the original purchaser’s bank account. For more details, please read the Return and Exchange Policy section below.

5. DELIVERY AND ORDER TRACKING

International shipping is available when ordering Products from the Website. You can view the countries to which we ship Products and from which we accept returns/exchanges directly on our Website.

We will not deliver any Products unless or until payment has been authorized and/or credited on Loro Piana's bank account. When the Products have been delivered to our carrier we will send you the Order Confirmation.

Delivery will be processed by courier between 7 am to 9 pm (GST). Please be advised that shipping costs may apply to your Order and that our courier cannot deliver packages without receiving a signature and/or payment of applicable customs duties.

Same day delivery service is applicable exclusively to orders directed to Dubai and Abu Dhabi.
Same day delivery is available to all orders placed before 11 am at the same day.

For orders directed to all other UAE addresses next day delivery service will be applicable.
Next day delivery is available to all orders placed between 11 am and 5pm (GST) on the previous day.

We will make any reasonable effort to deliver the Products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is a best estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery. You can track the progress of your Order by entering the tracking number provided in your Order Confirmation.

Products that we deliver to you will become your property at the time that you receive them. As soon as we have delivered the Products to you, you will become responsible for them and for any loss or damage to them thereafter.

Upon delivery of the Products, and before signing any document attesting delivery, you must carefully check the integrity of the package and, should the package be damaged or altered, you must write in the document attesting delivery or immediately by email writing to customerservice.eu@loropiana.com that you reserve the right to verify the content. Failure to do so may result in a liability for us, for which you might be held responsible.

6. RESALE / RESHIPPING OF OUR MERCHANDISE

7. HOW DO I RETURN/EXCHANGE AN ITEM?

A. To Return or Exchange An Item Online Using Loro Piana’s Free Pick Up Service:

i. Items Purchased By You:

You may return or exchange the colour or size of any online purchase made by you, within 30 days after the Products are received. Each item can be exchanged or returned one time only. Please note we only accept exchanges for changing the colour or size of the same item already purchased. If you would like a different item, please return your purchase and place a new order.

Returning or exchanging purchased Products using our return service is free and can be done in 3 easy steps:

1. Please login to your Account. Under “Order History”, you can select the detail page for the relevant Order and indicate the items which you would like to return/exchange as well as the reason for the return or the new colour/size desired. You will receive a Return Authorization Number. Print this number directly from the site (alternatively if you do not have access to a printer, handwrite the Return Authorization Number on the line indicated in the Delivery Receipt that you received with the original shipment).

2. Place all items for return/exchange new, unused, and in perfect condition with all of the tags and labels attached in their original boxes and packaging along with the Return Authorization Number (printed or handwritten as per the above).

3. Attach the ESHOP URGENT sticker and the pre-addressed Time Express air way bill that you received with the original shipment to the outside of the box. Call Time Express directly or visit their website to schedule a free pick-up. Returns shipments using Time Express will be provided to you free of charge.

ii. Items You Received As A Gift:

Unfortunately, Gifts cannot be returned for a refund using our online process. Gifts can only be exchanged for a different size and/or color within 30 days after the Gift items are received. Each Gift item you receive can be exchanged one time only.

For a gift exchange please contact our customer service either by email customerservice.eu@loropiana.com or by phone at +97 14 52 62 410 or by WhatsApp at +971 0549988547 or by live chat to receive a Return Authorization Number and then follow the steps 2. to 3. listed in point i. above.

Please note that when the Products are returned to us, we will review them for quality control. If the Products are sent back in perfect conditions, new, unused, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the Products or reimburse the total amount paid minus original shipping costs to the credit card or the bank account used for the original purchase. If the payment for the original purchase was carried out with the COD service the reimbursement will be done by bank wire transfer. We will credit the refund to the credit card or the bank account that you used to pay for the Products within approximately thirty (30) days from the date that we receive the returned Products, save for possible delays of technical nature not attributable to us (e.g.: malfunctions of the credit card system).

In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, are sent from countries where we do not ship directly or where we have any reason to believe that the Products are fraudulent or were not purchased directly on our Website, we will not be able to accept the return/exchange and we will send the original Products back to you.

B. To Return or Exchange An Item In Our Stores

As an additional opportunity, Products purchased on our Website can be returned or exchanged in several Loro Piana Stores within 30 days after the Products are received. Each item can be exchanged or returned one time only. This policy applies both to online items purchased by you and online items you received as a Gift. To find the Loro Piana Store nearest you that accepts returns or exchanges of Products purchased online, please refer to the list on our Website (Section “Customer Service” – Returns & Exchanges”) or in the documentation your received with your original order.

Returning or exchanging purchased Products in our store is free and can be done in 2 easy steps:

1. Bring the Products, in perfect condition, new, unused, and with all of the tags and labels attached, in their original packaging along with the Delivery Receipt that you received in the original shipment to a Loro Piana that accepts returns.

2. A store representative will check the Products to make sure that they are in perfect condition, new, unused, and with all of the tags and labels attached. If the Products comply with the standards stated in these Terms of Sale, then:

2.a. if you wish to exchange the Products, you will receive the same product in a different colour and/or size.

Please note that exchanges are only valid for the exact same product in a different colour or size, based on the availability in the store; or

2.b. If you wish to return the Products, you will be issued a gift certificate for the Products returned using the price applicable in the store. Please note that the price applicable in the store might be different from the price paid online (eg currency differences, shipping costs, etc.). Original shipping costs will not be refunded. The certificate will be valid for one year from the date of issue and must be used in the Loro Piana Store where it was issued. Please note that Loro Piana Stores cannot reimburse credit cards, PayPal accounts, bank accounts or give cash refunds.

In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the Products are fraudulent or were not purchased directly on our Website, we will not be able to accept the return/change.

C. Return of damaged or faulty Products

You have the right to return Products for quality problems within the limits set forth by the law and these Terms of Sale – provided that we are notified of the quality problems within 2 months from discovery and that you have the Delivery Receipt that you received in the original shipment. This policy applies both to online items purchased by you and online items you received as a Gift. For returns related to quality concerns that occur within 30 days of Products being received, please follow the procedures outlined above under letters A. - point i. for Products purchased by you on our Website and point ii. for items you received as a Gift - or B. For returns after 30 days of Products being received, please contact our Customer Service at customerservice.eu@loropiana.com or by phone +97 14 52 62 410 or by WhatsApp at +971 0549988547or by live chat.

Please note that when the Products are returned for quality problems we will examine them. If the Products have quality problems we will repair them (if possible) or replace them with new Products. If we are unable to repair or replace the Products in a timely and satisfactory manner, then:

- for Products purchased by you on our Website, we will refund the price paid for the Products (along with the initial shipping costs and any costs borne by you to return the Products, provided you provide evidence thereof in writing) to the credit card, PayPal account or bank account used for the original purchase in accordance with the applicable regulations In case of payment by wire transfer received from a country outside the European Union or Switzerland, you will be contacted by our Customer Service to obtain all necessary information in connection thereto. You remain responsible for any charge applied by your bank;

- for items you received as a Gift, we cannot issue a refund and our Customer Service will contact you.

If we reasonably believe that the Products you have returned to us are not faulty/damaged and do not have quality problems, or have been damaged due to misuse or were shipped to us later than the above mentioned deadline, you will not be entitled to a refund and/or repair and/or exchange and we will return the original Products to you.

8. CUSTOMER SERVICE

We offer customer assistance for any questions related to the use of the Website, the placement of an Order, the tracking of Products, the availability of Products, the login/registration process and any further information you may need in connection with the use of our Website and/or our Products. Our customer service is available in English language through WhatsApp 7 days a week between 11 am to 11 pm (GST) with the exception of holidays.
Alternatively You can contact the Customer Service through call center and email during normal business hours from Monday to Friday between 11 am and 9pm or live chat.

If you need any information we invite you to refer to the “FAQ section” on our Website and if you are not satisfied you may contact us at the following email or by phone:

- WhatsApp (at +971 0549988547) (7 days a week between 11 am to 11 pm GST)
- Email: customerservice.eu@loropiana.com
- Phone (Monday through Friday between 11 am to 9 pm GST with the exception of holidays: +97 14 52 62 410
- Live chat

9. PERSONAL INFORMATION

10. OUR LIABILITY TO YOU

Nothing in these Terms of Sale will exclude or limit our liability to you for fraud, death or personal injury caused by our negligence, or any other liability as provided by the applicable laws.

To the fullest extent possible pursuant to applicable law we will not be liable to you under the Contract for any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill; any loss or corruption of or damage to data; or any loss or damage which was not a reasonably foreseeable result of either our breach of the Contract or our breach of our legal duty of care. Loss or damage is “reasonably foreseeable” if, at the time that we and you entered into the Contract, such loss was either contemplated by us and you or you notified us that the loss may occur if we breached the Contract or our legal duty of care.

11. GENERAL TERMS

(a) The General Terms and Conditions of Sale hereof are governed by the laws of the Dubai International Financial Centre (DIFC) and shall be construed accordingly,.

Any dispute will be submitted to the exclusive jurisdiction of the DIFC Courts.

(b) If either you or we do not enforce or delay enforcing any of our rights under the Contract, this will not stop us from doing so at a later state.

(c) If any provision of these Terms of Sale is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected.

(d) No party other than you or us has any right to enforce any term of the Contract

12. SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS

These Special Terms, together with the Terms of Sale, apply to you and your purchase of Personalised Products. In case of conflicts between the Terms of Sale and these Special Terms, the latter shall prevail

- No returns or exchanges are accepted for Personalised Products, unless the Personalised Products are damaged or faulty. However, you may cancel your order within three (3) days after you have placed your order on the Site. In such case, we will refund your purchase in full.

- Personalised Products may be delivered in a time slot indicated on our Site. Delivery terms are merely indicative and may vary according to the personalization requested.

- Personalised Products are shipped separately from other Products’ orders.

- After you have placed your order, your credit card or your PayPal account will be debited for the total amount of your order and you will receive an email order confirmation together with an advanced payment electronic invoice. However, there may be occasions when we confirm your order but subsequently learn that we cannot supply the Personalised Products you have ordered; in such event we will cancel the order and refund your purchase price in full. When your order is ready we will send you an email through which we inform you that your Order has been shipped together with the tracking number.

- The payment methods accepted for Personalised Products service are credit cards.

13. ADDITIONAL TERMS OF SALE FOR TELEPHONE ORDERS

In case of telephone orders, the Website Terms of Sale will apply with the following modifications:

- Orders and acceptance of orders will confirmed by telephone

- The only form of payments accepted: credit card and bank wire transfer

- To return or exchange an item please contact the Customer Service who will assist you on the necessary steps to be taken.

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Terms of Sale – Orders Delivered to US

TERMS OF SALE – ORDERS DELIVERED TO US (Updated on May 28th, 2019)

These legal terms and conditions ("Terms of Sale"), as amended from time to time, apply to you and your purchase of any products from Loro Piana through the online store website located at www.loropiana.com (the "Site") that are shipped to any state within the United States of America, including Alaska and Hawaii ("United States" or U.S."). In these Terms of Sale “Loro Piana”, “we” “us”, or “our” means Loro Piana & C. Inc., and “you” or “your” means you, our valued customer.

Please read these Terms of Sale carefully before placing an order through the Site. These Terms of Sale are intended to supplement the Site's (i) Terms of Use (which can be viewed here https://us.loropiana.com/en/legal) which governs your use of the Site, and (ii) Privacy Policy (which can be viewed here https://us.loropiana.com/en/privacy-cookies), which describes how we use and process the information that we obtain in connection with your use of the Site and purchase of products through the Site.

By placing an order for products through the Site, you confirm that you have read the Terms of Sale in effect at the time of your order, and you agree to be bound by and accept the Terms of Sale in effect at the time of such order. All sales are expressly conditioned upon your agreement to these Terms of Sale.

After you place an order and it is accepted by us, we will send you an e-mail confirmation confirming shipment of all or part of the ordered products ("Order Confirmation"). These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the sale of such products. No other terms and conditions shall apply. The contract cannot be modified by you unless we agree to vary it in writing or by email.

Loro Piana reserves the right, at any time and in its sole discretion, to change, modify, revise, add or remove portions of these Terms of Sale, without prior notice to you, by posting a link to the updated or revised Terms of Sale; provided, however, that no such changes to the Terms of Sale will apply to any order for which you have already received an Order Confirmation. If you do not agree to changes to these Terms of Sale, you must not place an order for products through the Site.

A copy of these Terms of Sale can be stored electronically or printed by all users of our Site.

DISCLAIMERS; LIMITATION OF LIABILITY

LORO PIANA MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE ACCURACY OR COMPLETENESS OF INFORMATION ON THIS SITE OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED FOR SALE ON THIS SITE. LORO PIANA DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. ANY PURCHASE IS “AS IS” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA THE SITE SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND EXCHANGE POLICY SET FORTH BELOW.

THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF LORO PIANA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.

LORO PIANA WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, LORO PIANA'S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PURCHASE OF PRODUCTS FROM THIS SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

ORDER AND ACCEPTANCE

To place an order you must be at least 18 years of age and by placing an order you represent that you are at least 18 years of age. To place an order, you will have to select the products on the Site you wish to purchase, select their color and size, add the items to your shopping bag, check out, and click on the “SUBMIT ORDER AND PAY” button. Before completing the check-out procedure you will be requested either to register for, or log into, your personal account. You are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You agree to accept responsibility for all purchases and activities that occur under your account.

Your placement of an order does not necessarily assure that we will accept your order. Orders are subject to acceptance by us and we may, at any time and at our sole discretion, refuse to accept your order, including but not limited to cases where:

1. you provided us with incorrect or false information, including without limitation, insufficient or incorrect payment or billing information, or insufficient or incorrect shipping address (in this regard, please note we do not ship products to P.O. boxes);

2. there is an error on the Site relating to the products that you have ordered, for example an error relating to the price or description of the products as displayed on our Site;

3. the products that you have ordered are no longer available through our Site;

4. the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or

5. we believe that you are under the age of 18.

If we do not accept your order, we will contact you at the e-mail address or telephone number that you provided to us within thirty (30) days from the date of your order. If you place an order by telephone you must register with the Site during the call and provide us with an e-mail address.

After we have received the order that you have placed through the Site or by telephone, you will receive an e-mail from us confirming that your order has been received by us and is being processed ("Order Processing Receipt"). If you do not receive an Order Processing Receipt within 48 hours of placing the order, contact us at (212) 652-1650 or toll free at (855) 481-9100 or by e-mail at customerservice.us@loropiana.com before you try to place another order for the same products.

Please note that the Order Processing Receipt reflects the processing of your order and it does not necessarily constitute acceptance of your order. Your order will be accepted by us and your credit card will be charged at the time we ship the products you ordered, at which time we will send you an Order Confirmation and an electronic invoice ("e-invoice") for your order. You hereby acknowledge and agree that we reserve the right to accept your order in whole or in part; therefore, in the event of partial acceptance, your card will be charged and the products will be shipped for the part of the order that was accepted.

If you have any questions, comments or concerns regarding your order, or if you think that your order was rejected by us in error, please contact us using the contact information provided under the section titled “CUSTOMER SERVICE” below.

PRODUCT AVAILABILITY

While we use reasonable efforts to maintain accurate pricing, availability, and other information about products displayed on the Site, such information does not warrant or guarantee that the products will be available if you wish to place an order to purchase them.

We have the right, at any time, to make changes to the information about products displayed on the Site, including without limitation information about prices, description or the availability of products and we may do so without prior notice to you. Changes will not, however, impact the price, availability or description of any products for which you received an Order Confirmation.

GIFTS

You may purchase products for delivery to a recipient other than yourself (a "Gift").

Please note that it is your responsibility to provide the recipient’s personal data in compliance with all applicable privacy laws.

If we accept your order, you will receive an Order Confirmation from us at the time we ship your Gift to the recipient, and an e-invoice for your order.

PRICES AND PAYMENTS

DELIVERY AND ORDER TRACKING

We will not deliver any products unless and until payment has been authorized and debited. When the products have been consigned to our carrier, we will send you the Order Confirmation.

Delivery will be made by courier during normal business hours. Please be advised that delivery charges may apply to your order and that our courier cannot deliver packages without receiving a signature.

We will make any reasonable efforts to deliver the products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery. You can track the progress of your order by entering the tracking number directly into our carrier’s website.

Risk of loss to products shall pass to you upon delivery of such products. Title to products shall pass from Loro Piana to you upon the later of (i) the date of delivery of such products, or (ii) the date on which we receive payment in full for such products. As soon as we have delivered the products to you, you will become responsible for them, and for any loss or damage to them thereafter. Upon delivery of the products, and before signing any document attesting delivery, you must carefully check the integrity of the package.

RESALE / RESHIPPING OF OUR MERCHANDISE

You must not misrepresent yourself as being one of our authorized resellers or as being qualified to resell our products. We reserve the right to refuse to accept your order, if we suspect that you intend to resell our products.

RETURN AND EXCHANGE POLICY

The following policy applies only to products shipped to any state within the U.S., including Alaska and Hawaii, that are purchased from the U.S. Loro Piana entity. These terms do not apply if such products were purchased (i) for shipment to any other jurisdiction, (ii) at a physical store location (including, without limitation, any Loro Piana store), or (iii) through other websites. We will not accept returns/exchanges of products purchased through such other means.

Please see the specific applicable conditions below:

A. To Return or Exchange An Item Online Using Loro Piana’s Free Pick Up Service:

1. Items Purchased By You:

You may return for a refund or exchange any items purchased through the Site for any reason within fifteen (15) days after the items are received.

Please note we only accept exchanges for changing the color or size of the same item already purchased. If you would like a different item, please return your purchase for a refund and place a new order.

Returning or exchanging purchased products using our return service is free and can be done in 3 easy steps:

a. Login to your Account. Under “Order History”, you can select the detail page for the relevant order and indicate the items which you would like to return/exchange as well as the reason for the return or the new color/size desired. You will receive a Return Authorization Number ("RAN"). Print the RAN directly from the site (alternatively, if you do not have access to a printer, handwrite the RAN on the line indicated in the delivery form that you received with the original shipment ("Delivery Receipt")).

b. Place all items for return/exchange new, unused, and in the same condition in which you received the item, with all of the tags and labels attached in their original boxes and packaging along with the RAN (printed or handwritten as per the above).

c. Attach the ESHOP URGENT sticker and the pre-addressed FedEx air way bill that you received with the original shipment to the outside of the box. Call FedEx directly or visit their website to schedule a free pick up. Return shipments using FedEx will be provided to you free of charge.

IF YOU HAVE REQUESTED A REFUND, WE WILL REFUND YOU THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES (EXCLUDING ANY TAXES THAT MAY HAVE BEEN ASSESSED ON SHIPPING AND HANDLING). HOWEVER, WE CANNOT REFUND YOU THE ORIGINAL SHIPPING FEES YOU PAID, ANY APPLICABLE HANDLING SURCHARGE YOU PAID, OR TAXES ASSOCIATED WITH SUCH CHARGES.

IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE ARE EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE YOU WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.

2. Items Received As A Gift:

You may return or exchange any items received as a Gift for any reason within fifteen (15) days after the items are received.

Please note we only accept exchanges for changing the color or size of the same item already purchased.

For a Gift return or exchange you should contact our customer service either by email at customer.service@loropiana.us or by phone at (212) 652-1650 or toll free at (855) 481-9100 to receive a RAN and then follow the steps A(1)(b)-(c) above.

IF YOU RETURN AN ITEM, ONLY THE ORIGINAL PURCHASER WILL BE ENTITLED TO RECEIVE A REFUND. THIS REFUND WILL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT AND APPLICABLE TAXES (EXCLUDING ANY TAXES THAT MAY HAVE BEEN ASSESSED ON SHIPPING AND HANDLING). WE CANNOT REFUND THE ORIGINAL SHIPPING FEES, ANY APPLICABLE HANDLING SURCHARGE PAID BY THE ORIGINAL PURCHASER, OR TAXES ASSOCIATED WITH SUCH CHARGES. IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE IS EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE THE ORIGINAL PURCHASER WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.

Please note that when the products (whether purchased by You or received as a Gift) are returned to us, we will review them for quality control. If the products are sent back in their original, new, and unused condition, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the products or reimburse the total amount paid and applicable taxes minus original shipping and handling costs (including any taxes associated with such charges) to the card used for the original purchase. We will credit the refund to the card used to pay for the products within approximately thirty (30) days from the date that we receive the returned products, save for possible delays of technical nature not attributable to us (e.g., malfunctions of the credit card system).

In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange and we may send the original products back to you.

B. To Exchange An Item In Our Stores

Products purchased on our Site, including products received as Gifts, (i) can be exchanged by the recipient at select Loro Piana stores that are listed as available for returns on our Site ("Loro Piana Stores"), or (ii) can be returned for a store credit, which is only valid in the Loro Piana Store where such store credit is issued. Both options are available up to fifteen (15) days after the products are received. PLEASE NOTE THAT LORO PIANA STORES CANNOT OFFER A REFUND FOR ITEMS PURCHASED THROUGH THE SITE. TO RECEIVE A REFUND, PLEASE USE THE PROCESS DESCRIBED IN SECTION A (ABOVE).

Please note we only accept exchanges for changing the color or size of the same item already purchased.

To find the Loro Piana Store nearest you that accepts returns or exchanges of products purchased online, please refer to the list on our Site under “Customer Service – Returns & Exchanges” section or in the documentation you received with your original order.

Returning or exchanging purchased products in our store is free and can be done in 2 easy steps:

1. Bring the products, in their original, new, unused condition, and with all of the tags and labels attached, in their original packaging along with the Delivery Receipt and e-invoice that you received in the original shipment to a Loro Piana Store that accepts returns.

2. A store representative will check the products to make sure that they are in acceptable condition, new, unused, and with all of the tags and labels attached. If the products comply with the standards stated in these Terms of Sale, then:

a. If you wish to exchange the products, you will receive the same product in a different color and/or size. Please note that exchanges are only valid for the exact same product in a different color or size, based on availability in the store; or

b. If you wish to return the products, you will be issued a store credit for price paid for the product and applicable taxes (excluding any taxes that may have been assessed on shipping and handling). The store credit will be valid for one year from the date of issue (except where prohibited by applicable law) and must be used in the Loro Piana Store where it was issued. PLEASE NOTE THAT THE ORIGINAL SHIPPING FEES YOU PAID, APPLICABLE HANDLING SURCHARGE YOU PAID, OR TAXES ASSOCIATED WITH SUCH CHARGES, WILL NOT BE TAKEN INTO CONSIDERATION FOR THE CALCULATION OF THE VALUE OF THE STORE CREDIT.

In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange.

CUSTOMER SERVICE

We offer customer assistance for any questions related to the use of the Site, the placement of an order, the tracking of products, the availability of products, the login/registration process and any further information you may need in connection with the use of our Site and/or our products. Our customer service is available in English Monday through Friday between the hours of 9:00 AM to 6:00 PM Eastern Time with the exception of holidays.

If you need any information we invite you to refer to the “FAQ section” on our Site and if you are not satisfied you may contact us by email (customer.service@loropiana.us) or by phone ((212) 652-1650 or toll free at (855) 481-9100).

GOVERNING LAW; VENUE

These Terms of Sale, and any disputes arising out of or relating to these Terms of Sale, shall be governed by the laws of the State of New York, USA, without giving effect to its conflicts of law principles and excluding the U.N. Convention on the International Sale of Goods. All legal proceedings arising out of or in connection with these Terms shall be brought exclusively in the City of New York, State of New York.

GENERAL TERMS

If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms of Sale, or if we fail to exercise any of the rights or remedies to which we are entitled pursuant to the Terms of Sale, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing

If any provision of these Terms of Sale is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision will be separable from the remainder of the provisions hereof which will continue in full force and effect as if these Terms of Sale had been executed with the invalid provisions eliminated.

Nothing in these Terms of Sale, express or implied, is intended to confer rights, benefits, remedies, obligations or liabilities on any person other than you and Loro Piana (and its respective successors or permitted assigns).

SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS (“Special Terms”)

For certain products Loro Piana offers a service of personalization (“Personalized Products”).

These Special Terms, together with the Terms of Sale, apply to you and your purchase of Personalized Products. In case of conflicts between the Terms of Sale and these Special Terms, the latter shall prevail.

1. No returns or exchanges are accepted for Personalized Products, unless the Personalized Products are damaged or faulty. However, you may cancel your order within three (3) days after you have placed your order on the Site. In such case, we will refund your purchase in full.

2. Personalized Products may be delivered in a time slot indicated on our Site. Delivery terms are merely indicative and may vary according to the personalization requested.

3. Personalized Products are shipped separately from other products’ orders.

4. After you have placed your order, your credit card will be debited for the total amount of your order and you will receive an email order confirmation together with an advanced payment electronic invoice. However, there may be occasions when we confirm your order but subsequently learn that we cannot supply the order product. In the event we cannot supply the Personalized Product you ordered, we will cancel the order and refund your purchase price in full.

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Terms of Sale – Orders Delivered to Mainland China

TERMS OF SALE – ORDERS DELIVERED TO MAINLAND CHINA (Updated on July 4th, 2019)

These legal terms and conditions ("Terms of Sale"), as amended from time to time, apply to you and your purchase of any products from Loro Piana through the online store website located at www.loropiana.com (the "Site") that are shipped to any province or municipality within the People's Republic of China ("China" or "PRC") excluding Hong Kong and Macau. In these Terms of Sale "Loro Piana", "we" "us", or "our" means Loro Piana (Shanghai) Commercial Co. Ltd., and "you" or "your" means you, our valued customer.

Please read these Terms of Sale carefully before placing an order through the Site. These Terms of Sale are intended to supplement the Site's (i) Terms of Use (which can be viewed here https://cn.loropiana.com/en/legal) which governs your use of the Site, and (ii) Privacy Policy (which can be viewed here https://cn.loropiana.com/en/privacy-cookies), which describes how we use, process and transfer the information that we obtain in connection with your use of the Site and purchase of products through the Site.

By placing an order for products through the Site, you confirm that you have read the Terms of Sale in effect at the time of your order, and you agree to be bound by and accept the Terms of Sale in effect at the time of such order. All sales are expressly conditioned upon your agreement to these Terms of Sale.

After you place an order and it is accepted by us, we will send you an e-mail confirmation confirming shipment of all or part of the ordered products ("Order Confirmation"). These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the sale of such products. No other terms and conditions shall apply. The contract cannot be modified by you unless we agree to vary it in writing or by email.

Loro Piana reserves the right, at any time and in its sole discretion, to change, modify, revise, add or remove portions of these Terms of Sale, without prior notice to you, by posting a link to the updated or revised Terms of Sale; provided, however, that no such changes to the Terms of Sale will apply to any order for which you have already received an Order Confirmation. If you do not agree to changes to these Terms of Sale, you must not place an order for products through the Site.

A copy of these Terms of Sale can be stored electronically or printed by all users of our Site.

DISCLAIMERS; LIMITATION OF LIABILITY

LORO PIANA MAKES NO EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE ACCURACY OR COMPLETENESS OF INFORMATION ON THIS SITE OR THE CONDITION, FEATURES OR AVAILABILITY OF PRODUCTS DESCRIBED OR OFFERED FOR SALE ON THIS SITE. LORO PIANA DISCLAIMS ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. ANY PURCHASE IS “AS IS” AND AT YOUR OWN RISK. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION, DEFECTS, ERRORS OR PROBLEMS REGARDING ANY PRODUCTS THAT YOU PURCHASE OR ATTEMPT TO PURCHASE VIA THE SITE SHALL BE AS EXPRESSLY SET FORTH IN OUR RETURN AND EXCHANGE POLICY SET FORTH BELOW.

THE AFOREMENTIONED LIMITATIONS OF LIABILITY SHALL APPLY TO ANY LOSS OR DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, WHETHER DERIVED FROM CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY AND NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF LORO PIANA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY OF THE LIMITED REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE.

LORO PIANA WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, COSTS OF COVER, LOSS OF BUSINESS, OR ANY SIMILAR OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. TO THE FULLEST EXTENT PERMITTED BY LAW, LORO PIANA'S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PURCHASE OF PRODUCTS FROM THIS SITE.

NOTHING IN THESE TERMS OF SALE LIMITS OR EXCLUDES LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY LAW.

ORDER AND ACCEPTANCE

To place an order you must be at least 18 years of age and by placing an order you represent that you are at least 18 years of age. To place an order, you will have to select the products on the Site you wish to purchase, select their color and size, add the items to your shopping bag, check out, and click on the “SUBMIT ORDER AND PAY” button. Before completing the check-out procedure you will be requested either to register for, or log into, your personal account. You are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You agree to accept responsibility for all purchases and activities that occur under your account.

Your placement of an order does not necessarily assure that we will accept your order. Orders are subject to acceptance by us and we may, at any time and at our sole discretion, refuse to accept your order, including but not limited to cases where:

1. you provided us with incorrect or false information, including without limitation, insufficient or incorrect payment or billing information, or insufficient or incorrect shipping address (in this regard, please note we do not ship products to P.O. boxes);

2. there is an error on the Site relating to the products that you have ordered, for example an error relating to the price or description of the products as displayed on our Site;

3. the products that you have ordered are no longer available through our Site;

4. the amount of the proposed transaction is excessively high, based on our case-by-case evaluation, and subject to our discretion; or

5. we believe that you are under the age of 18.

If we do not accept your order, we will contact you at the e-mail address or telephone number that you provided to us within thirty (30) days from the date of your order. If you place an order by telephone you must register with the Site during the call and provide us with an e-mail address.

After we have received the order that you have placed through the Site or by telephone, you will receive an e-mail from us confirming that your order has been received by us and is being processed ("Order Processing Receipt"). If you do not receive an Order Processing Receipt within 48 hours of placing the order, contact us by phone at +86 (0)21 52986377 or toll free at 4008 568 580 or by e-mail at customerservice.cn@loropiana.com before you try to place another order for the same products.

Please note that the Order Processing Receipt reflects the processing of your order. Although the amount will be immediately charged (if you choose to make your payment by Alipay or WeChat Pay), it does not necessarily constitute acceptance of your order. Your order will be accepted by us at the time we ship or deliver the products you ordered, at which time we will send you an Order Confirmation and an electronic invoice ("e-invoice") for your order. You hereby acknowledge and agree that we reserve the right to accept your order in whole or in part; therefore, in the event of partial acceptance and you have chosen to make your payment with Alipay or WeChat Pay will be initially charged and then refunded for the part of the order that was not accepted.

If you have any questions, comments or concerns regarding your order, or if you think that your order was rejected by us in error, please contact us using the contact information provided under the section titled “CUSTOMER SERVICE” below.

PRODUCT AVAILABILITY

GIFTS

PRICES AND PAYMENTS

All prices for products are displayed on the Site and will be confirmed in the order check-out page, in the Order Confirmation, and in the e-invoice you receive after we accept your order.

We reserve the right to vary the price of our products at any time, provided that we will not alter the price of any products after we send you the Order Confirmation. Please be aware that prices charged for any products purchased on the Site may vary to reflect local market pricing and applicable duties.

All prices except for Japan and the USA pricelists are inclusive of VAT, as applicable. An additional 20% fee inclusive of any applicable sales taxes shall apply only for sales to users connecting to the Site with Japan or USA IP addresses. Any other taxes and duties are not included and are calculated according to the value of your Order and your shipping destination and are listed on the Order check-out page, in the Order Confirmation as well as in the e-mailed invoice.

All shipping charges are your responsibility, unless waived by Loro Piana. Shipping charges will be calculated and displayed on the Site prior to finalizing your order. Shipping charges are subject to change without notice.

A. Alipay Payment
Should You choose Alipay as payment method, You will be redirected to the Alipay website where the payment will be carried out following the procedure envisaged and regulated by Alipay and the contract terms and conditions as agreed between You and Alipay. You will then be returned to the Site once the payment is completed.

The data entered on the Alipay website will be handled directly by Alipay and will not be sent to or shared with Loro Piana. Loro Piana therefore has no knowledge of and cannot record in any way the details of the credit card connected to Your Alipay account or any other payment instrument connected to said account.

In the event of payment via Alipay, the total amount due will be debited by Alipay to You at the conclusion of the online contract. In the event of the termination of the purchase agreement and for any other type of refund, for any reason, the refund will be credited to Your Alipay account or to the same credit/debit card that You used for the original purchase. The time required to credit the payment instrument connected to said account depends exclusively on Alipay and the banking system. Once the credit order in favour of said account has been arranged, Loro Piana cannot be held responsible for any delays or omissions in crediting You with the refund. To contest these cases You must contact Alipay directly.

B. WeChat Pay
If you have installed the WeChat app and activated the WeChat Pay option, you may choose such payment method.

If You choose WeChat Pay as an option, a QR code will be displayed and You will need to scan such QR code with the WeChat app and authorize the payment.

In the event of payment via WeChat Pay, the total amount due will be debited by WeChat Pay to You at the conclusion of the online contract. In the event of the termination of the purchase agreement and for any other type of refund, for any reason, the refund will be credited to Your WeChat Pay account that You used for the original purchase. The time required to credit the payment instrument connected to said account depends exclusively on WeChat and the banking system. Once the credit order in favour of said account has been arranged, Loro Piana cannot be held responsible for any delays or omissions in crediting You with the refund. To contest these cases You must contact WeChat directly.

C. Cash On Delivery ("COD")
Loro Piana accepts payment by COD through our courier partner, SF EXPRESS Group (SF Express). To be eligible for this service, merchandise must be shipped to an address within the COD service area provided by FedEx.

The FedEx courier accepts cash payment for all orders with a total value up to 10,000 RMB. Orders with a total value greater than 10,000 RMB may only be paid for with a China Union Pay credit/debit card on the Point Of Sales ("POS") machine brought by FedEx on delivery, or directly at the nearest FedEx service center where either a China Union Pay credit/debit card or cash is accepted.

The customer has the right to inspect the package in the presence of the FedEx courier before completing the payment process. By signing the proof(s) of delivery provided by FedEx, you acknowledge that the amount charged and paid and the merchandise is correct. Please note all COD orders must be accepted or rejected in full. If you would only like a portion of the items ordered, you must first accept and pay for all of the items ordered and then follow our return process listed below.

Refunds for COD will be processed through wire transfer directly to the original purchaser’s bank account. For more details, please read the Return and Exchange Policy section below.

DELIVERY AND ORDER TRACKING

When the products have been consigned to our carrier, we will send you the Order Confirmation with the tracking number for your package.

Delivery will be made by courier during normal business hours. Please be advised that delivery charges may apply to your order and that our courier cannot deliver packages without receiving a signature.

We will make any reasonable efforts to deliver the products within the number of days specified on your Order Confirmation. However, any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery. You can track the progress of your order by entering the tracking number directly into our carrier’s website.

Risk of loss to products shall pass to you upon delivery of such products. Title to products shall pass from Loro Piana to you upon the later of (i) the date and (if available) time of delivery of such products, or (ii) the date and (if available) time at which we receive payment in full for such products. As soon as we have delivered the products to you, you will become responsible for them, and for any loss or damage to them thereafter. Upon delivery of the products, and before signing any document attesting delivery, you must carefully check the integrity of the package. If the external packaging or the merchandise is damaged at time of delivery, please reject the package and note in the proof(s) of delivery the damage. By signing the proof(s) of delivery, you acknowledge that the merchandise and the amount paid is correct.

RESALE / RESHIPPING OF OUR MERCHANDISE

RETURN AND EXCHANGE POLICY

The following policy applies only to products shipped to any city or municipality within the PRC, excluding Hong Kong and Macau, that are purchased from Loro Piana. These terms do not apply if such products were purchased (i) for shipment to any other jurisdiction, (ii) at a physical store location (including, without limitation, any Loro Piana store), or (iii) through other websites. We will not accept returns/exchanges of products purchased through such other means.

Please see the specific applicable conditions below:

A. To Return or Exchange An Item Online Using Loro Piana’s Free Pick Up Service:

1. Items Purchased By You:

You may return for a refund or exchange any items purchased through the Site for any reason within seven (7) days after the items are received.

Please note we only accept exchanges for changing the color or size of the same item already purchased. If you would like a different item, please return your purchase for a refund and place a new order.

Returning or exchanging purchased products using our return service is free and can be done in 3 easy steps:

a. Login to your Account. Under “Order History”, you can select the detail page for the relevant order and indicate the items which you would like to return/exchange as well as the reason for the return or the new color/size desired. You will receive a Return Authorization Number ("RAN"). Print the RAN directly from the Site (alternatively, if you do not have access to a printer, handwrite the RAN on the line indicated in the delivery form that you received with the original shipment ("Delivery Receipt")).

b. Place all items for return/exchange, in their new, unused, and the same condition in which you received the items, with all of the tags and labels attached in their original boxes and packaging along with the RAN (printed or handwritten as per the above).

c. Contact customer service center, customer service will arrange for home pick-up of SF Express 。

IF YOU HAVE REQUESTED A REFUND, WE WILL REFUND YOU THE PRICE PAID FOR THE PRODUCT. WE CANNOT REFUND YOU THE ORIGINAL SHIPPING FEES YOU PAID, ANY APPLICABLE HANDLING SURCHARGE YOU PAID, OR TAXES ASSOCIATED WITH SUCH CHARGES.

IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE ARE EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE YOU WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.

2. Items Received As A Gift:

You may return or exchange any items received as a Gift for any reason within seven (7) days after the items are received.

Please note we only accept exchanges for changing the color or size of the same item already purchased.

For a Gift return or exchange you should contact our customer service either by email at customerservice.cn@loropiana.com or +86 (0)21 52986377 or toll free at 4008 568 580 to receive a RAN and then follow the steps A (1) (b)-(c) above.

IF YOU RETURN A GIFT, ONLY THE ORIGINAL PURCHASER WILL BE ENTITLED TO RECEIVE A REFUND. THIS REFUND WILL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT. WE CANNOT REFUND THE ORIGINAL SHIPPING FEES, ANY APPLICABLE HANDLING SURCHARGE PAID BY THE ORIGINAL PURCHASER, OR TAXES ASSOCIATED WITH SUCH CHARGES.

IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE IS EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE THE ORIGINAL PURCHASER WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.

3. Items Purchased Using COD

You may return or exchange any items purchased using COD for any reason within seven (7) days after the items are received.

Please note we only accept exchanges for changing the color or size of the same item already purchased.

For a COD return or exchange you should contact our customer service either by email at customerservice.cn@loropiana.com or by phone at +86 (0)21 52986377 or toll free at 4008 568 580 to receive a RAN and then follow the steps A(1)(b)-(c) above.

The customer service will require your bank details to process the refund through wire transfer. If you paid by card, the bank details must match the details of the card originally used for the purchase.

IF YOU RETURN AN ITEM, ONLY THE ORIGINAL PURCHASER WILL BE ENTITLED TO RECEIVE A REFUND. THIS REFUND WILL BE LIMITED TO THE PRICE PAID FOR THE PRODUCT. WE CANNOT REFUND THE ORIGINAL SHIPPING FEES, ANY APPLICABLE HANDLING SURCHARGE PAID BY THE ORIGINAL PURCHASER, OR TAXES ASSOCIATED WITH SUCH CHARGES.

IF, IN OUR SOLE DISCRETION, WE BELIEVE THAT THE NUMBER OF EXCHANGES YOU MAKE IS EXCESSIVE, WE RESERVE THE RIGHT TO PROVIDE THE ORIGINAL PURCHASER WITH A REFUND AND TO REFUSE TO PROVIDE YOU WITH FURTHER EXCHANGES.

Please note that when the products (whether purchased by You, received as a Gift, or purchased using the COD service) are returned to us, we will review them for quality control. If the products are sent back in their original, new, and unused condition, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the products or refund the total amount paid minus original shipping and handling costs (including any taxes associated with such charges) to the card or the bank account used for the original purchase. We will credit the refund within approximately one hundred and eighty (180) days from the date that we receive the returned products, save for possible delays of technical nature not attributable to us (e.g., malfunctions of the credit card system).

In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange and we may send the original products back to you.

B. To Exchange An Item In Our Stores

Products purchased on our Site, including products received as Gifts, can be exchanged by the recipient at selected Loro Piana stores that are listed as available for returns on our Site ("Loro Piana Stores"). This option is available up to seven (7) days after the products are received. PLEASE NOTE THAT LORO PIANA STORES CANNOT OFFER A REFUND FOR ITEMS PURCHASED THROUGH THE SITE. TO RECEIVE A REFUND, PLEASE USE THE PROCESS DESCRIBED IN SECTION A (ABOVE).

Please note we only accept exchanges for changing the color or size of the same item already purchased.

To find the Loro Piana Store nearest you that accepts returns or exchanges of products purchased online, please refer to the list on our Site under “Customer Service – Returns & Exchanges” section.

Exchanging purchased products in a Loro Piana Store is free and can be done in 2 easy steps:

1. Bring the products, in their original, new, unused condition, and with all of the tags and labels attached, in their original packaging along with the Delivery Receipt and e-invoice that you received in the original shipment to a Loro Piana Store that accepts returns.

2. A store representative will check the products to ensure that they are in acceptable condition, new, unused, and with all of the tags and labels attached. If the products comply with the standards stated in these Terms of Sale, then you will receive the same product in a different color and/or size. Please note that exchanges are only valid for the exact same product in a different color or size and are based on availability in the store.

In cases where the products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the products are fraudulent or were not purchased directly on our Site, we will not be able to accept the return/exchange.

TAX RECEIPT

A tax receipt can only be issued between 10 and 60 days after the products have been received by you. To request a tax receipt, please contact the customer service by email at customerservice.cn@loropiana.com or by phone at +86 (0)21 52986377 or toll free at 4008 568 580.

CUSTOMER SERVICE

We offer customer assistance for any questions related to the use of the Site, the placement of an order, the tracking of products, the availability of products, the login/registration process and any further information you may need in connection with the use of our Site and/or our products. Our customer service is available in Mandarin and English Monday through Friday between the hours of 9:30 AM to 6:30 PM with the exception of public holidays.

If you need any information we invite you to refer to the “FAQ section” on our Site and if you are not satisfied you may contact us by email at customerservice.cn@loropiana.com or by phone at +86 (0)21 52986377 or toll free at 4008 568 580.

GOVERNING LAW; VENUE

These Terms of Sale, and any disputes arising out of or relating to these Terms of Sale, shall be governed by the laws of the PRC, without giving effect to its conflicts of law principles and excluding the U.N. Convention on the International Sale of Goods. All disputes arising out of or in connection with these Terms of Sale, including any dispute regarding the existence, validity or termination of these Terms of Sale, shall be referred and submitted to China International Economic and Trade Arbitration Commission ("CIETAC") and finally settled by arbitration in accordance with the arbitration rules of CIETAC then in force, as modified by the following provisions of this clause. The arbitration shall be conducted in Beijing, PRC. There shall be one (1) arbitrator who shall be jointly appointed by the parties. In the event no agreement is reached, the Chairman of CIETAC shall appoint the arbitrator. The arbitration award shall be final and binding on the parties, and the parties agree to be bound thereby and to act accordingly. The costs of arbitration shall be borne by the parties in equal parts during the course of the arbitration and until otherwise decided by the arbitrator.

GENERAL TERMS

If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms of Sale, or if we fail to exercise any of the rights or remedies to which we are entitled pursuant to the Terms of Sale, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms of Sale shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

If any provision of these Terms of Sale is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision will be separable from the remainder of the provisions hereof which will continue in full force and effect as if these Terms of Sale had been executed with the invalid provisions eliminated.

Nothing in these Terms of Sale, express or implied, is intended to confer rights, benefits, remedies, obligations or liabilities on any person other than you and Loro Piana (and its respective successors or permitted assigns).

SPECIAL TERMS OF SALE FOR PERSONALISED PRODUCTS (“Special Terms”)

For certain products Loro Piana offers a service of personalization (“Personalised Products”).

These Special Terms, together with the Terms of Sale, apply to you and your purchase of Personalised Products. In case of conflicts between the Terms of Sale and these Special Terms, the latter shall prevail.

1. No returns or exchanges are accepted for Personalised Products, unless the Personalised Products are damaged or faulty. However, you may cancel your order within three (3) days after you have placed your order on the Site. In such case, we will refund your purchase in full.

2. Personalised Products may be delivered in a time slot indicated on our Site. Delivery terms are merely indicative and may vary according to the personalization requested.

3. Personalised Products are shipped separately from other products’ orders.

4. After you have placed your order, your Alipay account will be debited for the total amount of your order and you will receive an e-mail from us confirming that your order has been received by us and is being processed (“Order Processing Receipt”). Please note that the Order Processing Receipt reflects the processing of your order. Although your Alipay Account will be debited, it does not necessarily constitute acceptance of your order. You hereby acknowledge and agree that there may be occasions in which we won’t be able to supply the Personalised Products you have ordered; therefore in such event we will refund the full amount initially charged on your Alipay Account. Your order will be accepted by us at the time we ship the Personalised Products you ordered, at which time we will send you an Order Confirmation and an electronic invoice ("e-invoice") for your order.

5. The payment methods accepted for Personalised Products service are Alipay and WeChat Pay

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販売条件－日本で引き渡される注文

販売条件－日本で引き渡される注文 \(2020年5月8日\)

本法律上の取引条件（以下「販売条件」といいます。）は、随時改正されるものですが、お客様及びwww.loropiana.com（以下「サイト」といいます。）にあるオンラインショップのウェブサイトを通してのお客様のロロ・ピアーナから日本（以下「日本」といいます。）に出荷される製品の購入について適用されます。販売条件において、「ロロ・ピアーナ」または「当社」とは、ロロ・ピアーナジャパン株式会社を意味し、「お客様」とは、当社の大切な顧客であるお客様を意味します。

サイトを通して注文を行う前に本販売条件を注意してお読みください。販売条件は、\(i\)お客様によるサイトの利用について定めているサイトの利用規約（ https://jp.loropiana.com/ja/legalを参照してください。\)、ならびに、\(ii\)お客様によるサイトの利用およびサイトを通した製品の購入に関連して当社が得た情報を当社が使用および処理する方法について記載しているプライバシーポリシー（https://jp.loropiana.com/ja/privacy-cookiesを参照してください。 \) を補足することを意図したものです。

サイトを通して製品の注文を行うことによって、お客様は、お客様の注文時に有効である販売条件を読んだこと、ならびに、当該注文時に有効である販売条件に拘束されることおよびそれを承諾することに同意されたことになります。すべての販売は、本販売条件に対するお客様の合意を明示的に条件とします。

お客様が注文を行って、それが当社によって承諾された後に、当社は注文された製品の全部または一部の出荷を確認する電子メール確認（以下「注文確認」といいます。）をお客様に送ります。お客様の注文確認と併せて、本販売条件は当該製品の販売に関する当社とお客様との間での契約を構成します。他のいかなる諸条件も適用しないものとします。当社が書面または電子メールにより契約の変更に同意した場合を除き、お客様は契約を修正することはできません。

ロロ・ピアーナは、いかなる時でも、その単独の裁量にて、お客様に対する事前の通知なしに、更新もしくは改正された販売条件へのリンクを掲示することによって、本販売条件の一部を変更、修正、改正、追加または削除する権利を留保します。ただし、本販売条件のこのような変更は、お客様がすでに注文確認を受けたいかなる注文に対して、適用しないこととします。お客様が本販売条件の変更に同意しない場合、お客様はサイトを通して製品の注文を行わないでください。

サイトのすべてのご利用者様は、本販売条件のコピーを電子的に保管するまたは印刷することができます。

免責事項、責任制限

ロロ・ピアーナは、本サイトにおける情報の正確性もしくは完全性に関して、または、本サイトで販売用として記載もしくは提供されている製品の状態、特徴もしくは入手可能性に関して、いかなる種類の明示的表明も保証もしません。ロロ・ピアーナは、市販性、特定目的への適合性および非侵害の黙示保証を含みますがこれらに限定されない、いかなる黙示的保証および表明もしません。いかなる購入も「現状有姿」であり、お客様自身のリスクになります。サイトを通してお客様が購入した製品または購入しようと試みた製品に関する故障、欠陥、瑕疵または問題に対するお客様の唯一且つ排他的な救済は、以下に記載の当社の返品および交換ポリシーに明示的に定められるものとします。

上記の責任制限は、ロロ・ピアーナが当該損害の可能性について知らされていた場合であっても、本契約に基づく制限的救済によりその最も重要な目的を達成できないかどうかに関係なく、契約、不法行為（厳格責任および過失を含みますがこれらに限定されません。）またはその他の法律上の理論から生じたかを問わず、原因の如何を問わず、責任の理論に関係なく、いかなる損失または損害にも適用するものとします。

ロロ・ピアーナは、当該損害の可能性について知らされていた場合であっても、逸失利益、費用負担、事業の損失、または類似したもしくは他の損害を含みますがこれらに限定されるものではない、結果的、間接的、付帯的、特別的または懲罰的損害に対して、または第三者による請求に対して、責任を負いません。法律により許容された最大限の範囲まで、ロロ・ピアーナの唯一且つ排他的責任は、本サイトから製品の購入のために実際にお客様が支払った金額に制限されるものとします。本販売条件のいずれも、法律によって制限または除外されることができない責任を制限しませんし、除外もしません。

注文および承諾

注文を行うためには20歳以上である必要があり、また、注文を行うことによってお客様は自分が20歳以上であると表明することになります。注文を行うために、お客様は、サイトで購入したい製品を選択し、その色とサイズを選択し、その品目を自分のショッピングバッグに追加します。

購入を続行する場合は、「チェックアウトに進む」ボタンをクリックします。

確認手続を完了する前に、お客様は、お客様の個人アカウントを登録するかまたは個人アカウントにログインするかのいずれかを行うように要請されます。\( この場合お客様は、パスワードの守秘義務を守ること、ならびにパスワードおよびアカウントへのアクセスを制限することに対して責任を負うことになります。お客様は自身のアカウントの下で生じたすべての購入および活動に対する責任を受け入れることに同意します。\) または、登録せずに続行できます。

お客様が注文を行うことは、当社がお客様の注文を必ず承諾することを保証しません。注文は当社による承諾を条件としており、当社は、いかなる時でも、当社の単独の裁量にて、お客様からの注文の承諾を断ることができます。場面は以下の場合を含みますがこれらに限定されません。

1 - 不正確もしくは虚偽の情報を、お客様が当社に提供した場合。不十分もしくは不正確な支払い、請求情報又は不十分もしくは不正確な送付先住所（この点に関して、当社は私書箱に製品を配達致しませんのでご了承ください。）を含みますがこれらに限定されるものではありません。

2 - 当社のサイトに表示されている製品の価格または説明に関する誤りなど、お客様がご注文された製品に関してサイトに誤りがある場合。

3 - お客様がご注文された製品が、当社のサイトを通してもはや入手可能でない場合。

4 - 当社の個別の評価に基づき且つ当社の自由裁量に従い、提案された取引金額が極端に高い場合。

5 - 当社が、お客様は20歳未満であると確信する場合。

当社がお客様の注文を承諾しない場合、注文日から30日以内に、お客様が当社に提供した電子メールアドレスまたは電話番号を使って、当社はお客様に連絡することとします。

お客様がサイトを通して行ったご注文を当社が受けた後に、お客様は、お客様のご注文を当社が受領して処理されていることを確認する電子メールを当社から受け取ることになります（以下「注文処理レシート」といいます。）。お客様がご注文を行ってから48時間以内に注文処理レシートが届かない場合、同じ製品に対して別のご注文を行う前に、+81 \(0\)3 6228 5077に電話いただくかまたは customerservice.jp@loropiana.com に電子メールをお送りください。

注文処理レシートはお客様のご注文の処理を反映しているのであって、それが必ずしもお客様のご注文の承諾となるわけではないことをご了承ください。お客様のご注文が当社によって承諾され、お客様がご注文された製品を当社が出荷する際にお客様のクレジットカードにご請求が行われ、その時点で当社はお客様のご注文に関する注文確認と電子請求書（以下「電子請求書」といいます。）をお客様に送付いたします。お客様は本書面をもって、当社が全部であるか一部であるかを問わずお客様の注文を承諾する権利を留保することを承認して同意することになります。従って、部分的な承諾が生じた場合、承諾した注文の部分に対して、お客様のカードにご請求が行われ、製品が出荷されることになります。

お客様が自分の注文に関して質問、意見もしくは懸念がある場合、または、当社はお客様のご注文を誤って却下したとお客様が考える場合、以下の「カスタマー・サービス」という項目に記載された連絡先を利用して、当社にご連絡ください。

製品入手可能性

当社は、正確な価格設定、入手可能性およびサイトに表示される製品に関する他の情報を保持するために合理的な努力をする一方、お客様がそれらを購入するために注文を希望する場合に、当該情報は製品が入手できることを保証しません。

当社は、いかなる時でも、製品の価格、説明または入手可能性に関する情報を含みますがこれらに限定されるものではない、サイトに表示される製品に関する情報を変更する権利を有し、また当社はお客様に事前通知をすることなく当該変更を行うことができます。ただし、変更は、お客様が注文確認を受領した製品の価格、入手可能性または説明に影響を与えないこととします。

ギフト

お客様は、自分自身以外の受取人へ引き渡すために製品を購入することができます（以下「ギフト」といいます。）。

すべての適用可能なプライバシー法に従って受取人の個人データを提供することはお客様の責任であることにご留意ください。

当社がお客様の注文を承諾した場合、お客様は、当社が受取人様にお客様のギフトを出荷した時に当社からの注文確認を受領して、お客様の注文に関する電子請求書を受領することになります。

価格および支払い

製品のすべての価格はサイトに表示され、注文確認ページ、注文確認、および当社がお客様の注文を承諾した後にお客様が受領した電子請求書にて、確認されることになります。

当社は、いかなる時でも当社の製品の価格を変更する権利を留保します。ただし、当社がお客様に注文確認を送付した後には製品の価格は変更しません。サイトで購入された製品に対して請求される価格は、現地市場の価格設定および適用すべき関税を反映するために変わる場合があることにご留意ください。

税金および関税は含まれず、それらはお客様の注文価格およびお客様の輸送目的地に従って算出されます。お客様が日本国内にて創設されたIPアドレスから注文を行った場合、当該税金および関税は、注文確認ページ、注文確認、および電子メールで送られる請求書に項目別に示されることとします。

送料は無料です。送料は予告なく変更される場合があります。

A. オンラインでのクレジットカード支払い

ロロ・ピアーナは、当社の確認ページに記載されるクレジットカードを使用した支払いのみ承認します。サイトにおけるすべての取引は、安全なホスト環境でお客様のカードの詳細を暗号化する、安全なオンラインでの支払のためのゲートウェイを使用して処理されます。注文を提出することによって、お客様は指定されたクレジットカードを使用する権限を付与されていること、および、お客様は当社がお客様の注文（税金、送料および手数料を含む）をそのカードに対して請求することを許可したことを、表明し保証します。カードを照合することができない、もしくは、カードが無効である、または、カードがその他の理由により承認不可能である場合、お客様の注文は自動的に停止または取り消される場合があります。

注文を行った時に、お客様はご自身のカードの詳細を提供する必要があります。お客様の注文の合計価格により、当社はお客様の支払いカードを「保留」にすることがあります。お客様のカードの「保留」が、お客様の銀行によって認可された場合、お客様のクレジットカードは、製品がお客様に出荷された時に注文確認の合計価格に対して引き落としされることになります。お客様のクレジットカード発行者が注文された製品の支払いに対するお客様のカードの使用を認可するまで、当社はお客様の注文を承諾せず、製品を出荷しません。当社が当該認可を受けない場合、電子メールによってお客様に通知します。当社は、適切な文書を要請することによってクレジットカード所持者の身元を検証する権利を保有します。お客様の支払いカードの「保留」がお客様の銀行によって認可された後に、お客様のクレジットカードが「保留」された金額より安い金額で引き落とされる場合でも、当社がコントロールできない理由で、お客様は残額をただちに全額利用できないということがあり得ることをご承知おきください（例　お客様のクレジットカード発行者がお客様のクレジットカードから「保留」を取り消す際の遅延）。

ロロ・ピアーナは、通貨の両替手数料などのお客様のクレジットカード会社によって課される料金に対して責任を負わないことをご了承ください。

お客様が、お客様のクレジットカード会社に対してクレジットカード明細表に記載されている請求の有効性または金額に異議を唱える意向がある場合、当社は、お客様が有する懸念に当社が対処することができるかどうか決定するために、最初に当社のカスタマー・サービス部に連絡することをお勧めします。

配達および注文追跡

当社は、支払いが認証されて引き落とされるまで、製品を引き渡しません。製品が当社の配達業者に委託された後、当社は、お客様にお客様のお荷物の追跡番号が付いた注文確認を送付します。

配達は、通常の営業時間中に配送業者によって行われます。当社の配送業者は、署名を受け取ることなくお荷物を引き渡すことはできないことをご承知おきください。

当社は、お客様の注文確認に定められる日数内に製品を引き渡すために合理的な努力を尽くします。しかしながら、当社によって定められた配達の日付または時間は予測にすぎず、やむを得ない延着によってお客様が被った損失または損害に対して当社は責任を負いません。お客様の注文確認に記載される追跡番号を直接配達業者のウェブサイトに入力することによって、お客様の注文の進捗状況を追跡することができます。

製品に対する危険負担は当該製品の配達時にお客様に渡るものとします。製品に対する所有権は、\(i\)当該製品の配達日、または\(ii\)当社が当該製品の支払いを全額受領した日付のいずれかのうち遅い方が生じた日付に、ロロ・ピアーナからお客様に渡るものとします。当社が製品をお客様に配達した直後から、お客様は製品とそれらへの損失または損害に対して責任を負うようになります。製品の配達後、配達を証明する文書に署名する前に、お客様はお荷物に問題がないかを慎重に点検しなければなりません。配達時に外側の包装または商品が損害を受けていた場合は、お荷物を受け取らずに、配達証明書に損害について記載してください。配達証明書に署名することによって、商品および支払った金額が正しいとお客様が承認したことになります。

当社の商品の再販売・再出荷

お客様は、お客様自身を、権限を付与された当社の再販業者のうちの1人であるとして、または当社の製品を再販売する権限を与えられているとして、偽って伝えてはなりません。お客様に当社の製品を再販売する意向があると当社が疑わしく思う場合、当社はお客様の注文の承諾を拒否する権利を留保します。

返品および交換についての方針

以下の方針は、日本に出荷された製品で且つロロ・ピアーナの日本法人から購入されるものに対してのみ適用されます。これらの条件は、当該製品が\(i\)他の管轄への出荷に対するもの、\(ii\)物理的な店舗でのご購入（ロロ・ピアーナの店舗を含みますがこれに限定されません）または\(iii\)他のウェブサイトを介してのご購入には適用されません。当社は、当該その他の手段によって購入される製品の返品・交換を受け入れないこととします。

以下の特定適用条件を参照してください。

A. ロロ・ピアーナの無料引き取りサービスを利用したオンラインでの商品の返品または交換

1. お客様が購入した商品

お客様は、サイトを介して購入された商品に関して、理由の如何を問わず、商品を受領してから30日以内に、返金のために返品するかまたは交換することができます。

当社は既に購入されたものと同じ商品の色またはサイズの変更のための交換のみを受け入れることをご了承ください。お客様が異なる商品を希望される場合、お客様の購入品を返金のために返品された後に、新しく注文を行ってください。

購入された製品の返品または交換は当社の返品サービスを利用すれば無料であり、次の3つの簡単なステップで行うことが可能です。

a. お客様のアカウントへログインします。「注文履歴」において、お客様は関連する注文についての詳細ページを選択し、お客様が返品・交換したい商品及び返品理由または希望する新しい色・サイズを示すことができます。お客様は、返品承認番号（以下「RAN」といいます。）を受領します。サイトからRANを直接印刷してください。プリンターの利用ができない場合は、最初の出荷で受領した納品フォーム（以下「納品受領証」といいます。）に示された行にRANを手書きしてください。

b. 返品・交換を行うには、すべての商品について、受け取り時と同じ新品で未使用の状態のまま当初の箱と包装についていたすべてのタグとラベルと共に、RAN（上記に従って印刷されたものまたは手書きのもの）と共に梱包してください。

c. 「ネットショップ速達」ステッカー、および、お客様が最初の出荷で受領した予め宛名の記された配送業者の航空貨物運送状を箱の外側に添付してください。無料集荷の予定を入れるには、配送業者に直接電話をするか、または配送業者のウェブサイトをご覧ください。配送業者を利用しての返送は、お客様に費用がかかりません。

返金をご依頼される場合、当社は、製品および適用する税金に対して支払われた価格（送料および手数料に賦課された可能性のある税金を除きます。）をお客様に返金します。しかし、当社はお客様が支払われた適用する取扱手数料または当該料金に関する税金をお客様に返金することはできません。

もし、当社の単独の裁量にて、お客様の交換数が過剰であると当社が考える場合、当社は、お客様に返金を提供する権利を留保し、お客様が行う更なる交換を提供することを拒否する権利も留保します。

製品が磨耗したり、使用されたり、ラベルやタグが見つからない場合、当社の販売条件に従っていない場合、また、製品が偽物であるもしくは当社サイトから直接購入されたものではないと思われる理由がある場合は、当社は、返品・交換を受け入れることができず、当初の製品をお客様に返却することがあります。

2. ギフトとして受領された商品

ギフトとして受け取られた商品は、理由の如何を問わず、商品を受け取られてから30日以内にお客様は返品または交換することができます。

当社が受け入れることができるのは、既に購入したものと同じ商品の色またはサイズの交換のみであることをご了承ください。

ギフトの返品または交換については、電子メールであればcustomerservice.jp@loropiana.com、電話であれば+81 \(0\)3 6228 5077又はフリーダイヤルにて、当社のカスタマー・サービスまでご連絡の上、RANを受領し上記の項目A\(1\)\(b\)-\(c\)の手順に従ってください。

商品を返品する場合、実際のご購入者様のみが返金を受け取る権利があります。当該返金は、製品および適用する税金に対して支払われた価格に限定されるものとします（送料および手数料に賦課された可能性のある税金を除きます）。当社は、実際のご購入者様が支払われた適用する取扱手数料または当該料金に関する税金をお客様に返金できません。

もし、当社の単独の裁量にて、お客様の交換数が過剰であると当社が考える場合、当社は、最初の購入者に返金する権利を留保し、お客様が行う更なる交換を提供することを拒否する権利も留保します。

製品（お客様が購入したものであるかギフトとして受け取られたものであるかを問いません。）が当社に返品されてから、当社は品質管理のための審査を行うことをご了承ください。製品が当初の未使用で新しい状態にて付属しているすべてのタグおよびラベルと共に返品された場合、当社は返品を承認し、場合によっては、製品を交換するか、または、支払われた合計金額および適用される税金から元々の出荷費用および取扱い手数料（当該料金と関連する税を含む）を差し引いた金額を当初の購入に使用されたカードに払い戻します。当社は、製品の支払いに用いられたカードへ、返品された製品を当社が受け取った日から約30日以内に返金分を戻します。ただし、当社に起因していない技術的な性質（例　クレジットカードシステムの故障）による遅延の可能性がある場合を除きます。

製品が着用もしくは使用されたかのように見える場合、ラベルもしくはタグのいずれかが欠けている場合、当社の販売条件に従っていない場合、または製品が偽物であるもしくは製品が当社サイトで直接的に購入されなかったと信じる理由が当社にある場合、当社は返品・交換の受け入れができず、元々の製品をお客様に返却する場合があります。

B. 店舗での商品の交換ギフトとして受け取った商品を含み、当社のサイトで購入された商品は、商品を受け取ってから30日以内に、当社サイトに返品可能なロロ・ピアーナの店舗として掲載されている店舗にて受取人が交換できます（「よくあるご質問-返品と交換」の項目を参照してください。）。ロロ・ピアーナの店舗は、サイトを介して購入された商品に対する返金は提供できないことをご留意ください。返金を受領するには、項目A（上記）に記載されているプロセスを使用してください。

既に購入されたものと同じ商品の色またはサイズの変更のための交換のみをお受けすることをご了承ください。

オンラインで購入された製品の返品または交換が可能な最寄りのロロ・ピアーナ店舗を見つけるには、サイトの「よくあるご質問-返品と交換」の項目または元々の注文でお客様が受領した書類に記載の一覧表をご参照ください。

ご購入された製品の店舗での交換は無料で、２つの簡単な手順で行うことができます。　

1. 当初の発送で受け取った納品受領証および電子請求書と共に、製品を返品を受け入れているロロ・ピアーナ店舗へお持ち込みいただきます。その際製品は、受け取り時の新しく未使用ですべてのタグとラベルが付属した状態で、当初のパッケージに入れてください。

2. 店舗担当者は、製品が受け入れ可能で新しく未使用な状態且つすべてのタグおよびラベルが付属している状態であるか確認するために製品を点検します。製品が本販売条件に規定される標準に従っている場合、お客様は、異なる色またはサイズ同じ製品を受け取ります。交換は、店舗での在庫状況に基づいて、全く同じ製品の異なる色やサイズについてのみ有効ですのでご留意ください。

製品が着用もしくは使用されたかのように見える場合、ラベルもしくはタグのいずれかが欠けている場合、当社の販売条件に従っていない場合、または製品が偽物であるもしくは製品が当社サイトで直接的に購入されなかったと信じる理由が当社にある場合、当社は交換の受け入れができません。

C. 損害を受けたまたは不完全な商品

お客様は、本販売条件に規定される範囲内で品質問題のある商品を返品する権利があります。品質問題に関連した返品については、当社のサイトでお客様が購入した商品については上記項目A.1、または、ギフトとしてお客様が受領した商品については上記項目A.2に概説されている手続に従ってください。

お直し

お直しサービスではお客様へのサイズフィッティングを行っています。例えばパンツの裾上げ、ウエスト詰め、ジャケットの袖詰めがお直しの例として挙げられます。

製品の本来のデザインを変更することは、お直しとみなされません。（例　7部丈にするために袖詰めをする、ネックラインを修正する）

同様に商品のパーソナライズ、オーダーメイド、修理はお直しとみなされません。

基本的なお直しでしたら、オンラインでご購入いただいた全ての商品を、商品が発送された国内のロロ・ピアーナの直営店にお持ちいただけます。商品が購入されてから６ヶ月以内でしたらお直しは無料で承ります。お直しをする商品と同様に原本レシートをお持ちください。お直しの所要日数はご依頼のお直し内容、お直しする商品数、各店舗のスタッフの空き状況によります。

タックス・レシート

タックス・レシートは、お客様が製品を受け取られてから10日から60日以内に限り交付可能です。タックス・レシートを依頼するためには、電子メール（ customerservice.jp@loropiana.com ）または電話（+81 \(0\)3 6228 5077）でカスタマー・サービスに連絡してください。

カスタマー・サービス

当社は、サイトの利用に関する質問、注文の手配、製品の追跡、製品の入手可能性、ログイン・登録手続き、ならびに、お客様が当社のサイトおよび/または当社の製品の使用に関連して必要である更なる情報について、カスタマー・サービスを行っています。当社のカスタマー・サービスは、日本語および英語で、祝日を除く月曜日から金曜日の午後12時00分から午後8時00分までの間利用可能です。

他に必要な情報がございましたら、当社のサイトの「よくあるご質問」をご参照いただくようお勧めいたします。ご満足いただけない場合、電子メール（ customerservice.jp@loropiana.com ）または電話（+81 \(0\)3 6228 5077）で当社にご連絡ください。

準拠法、裁判管轄

本販売条件、および本販売条件に起因もしくは関連する紛争は、法の抵触に関する原則を除いて、日本法を準拠法としますが、国際物品売買に関する国際連合条約の適用は除外します。本条件に起因するまたは関連するすべての法的手続は、専属的に東京地方裁判所に提起されるものとします。

一般条項

当社の契約期間中いかなる時でも、当社が契約もしくは本販売条件の条項いずれかに基づくお客様の義務のいずれかの厳格な履行を強く要求しない場合、または、当社が販売条件に従って得る資格がある権利もしくは救済のいずれかを行使しない場合、このことは当該権利または救済の放棄を構成しないものとし、また当該義務の遵守からお客様を免除しないものとします。不履行に対する当社による権利放棄は、いかなるその後の不履行に対する権利放棄も構成しないものとします。本条件のいずれかの当社による権利放棄は、それが権利放棄であると明示的に述べられて、お客様に書面により通知されない限り、有効でないものとします。

本販売条件の規定が、理由の如何を問わず、管轄裁判所によって無効、違法または実施不可能であると判断された場合、当該規定は、あたかも本販売条件が無効な規定を削除して締結されたかのように、完全な効力を維持する本契約の残余の規定と分離可能です。

本販売条件のいずれも、明示または黙示を問わず、権利、利益、救済、義務または賠償責任をお客様およびロロ・ピアーナ（並びにそのそれぞれの承継人または許可された譲受人）以外の個人に与えることは意図しておりません。

パーソナライズ製品の販売上での特例

ロロ・ピアーナの一部商品はパーソナライゼーションサービスがございます。（パーソナライズ製品といいます。）

本特例は、売却条件と共にお客様とご購入されたパーソナライズ製品に適用されます。売却条件と本特例の間で矛盾が生じた場合、本特例が優先されます。

1. パーソナライズ製品にダメージや欠陥がある場合以外、返品・交換を受け付けません。但しサイト上で注文を行ってから３日間以内は、お客様の注文をキャンセルすることができます。その場合注文分全額が返金されます。

2. パーソナライズ製品はサイト上に記載された配達期間よりお時間を頂く可能性がございます。出荷条件は目安であり、注文内容により変動します。

3. パーソナライズ製品は他商品の注文と別に発送させて頂きます。

4. 注文後、お客様のクレジットカードに注文の合計金額が請求され、その後弊社から注文受付のメールが送信されます。（注文確認レシートといいます。）注文確認レシートをもってお客様の注文が受注されたこととなりますのでご注意下さい。また、お客様の可否に関わらずクレジットカードへの請求も確定されます。お客様が注文されたパーソナライズ製品の配達ができない場合もある旨ご了承下さい。この場合当初お支払い頂いた全金額が返金されます。そしてお客様の注文は弊社がパーソナライズ製品を発送した時点で受付され、その際に注文確認レシートとオーダーの電子請求書（電子インボイス）を送信させて頂きます。

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販売店舗用お直し、返品、品質に関する申し立てに関する規約

以下のポリシーはロロ・ピアーナの直営店*でご購入いただいた製品にのみに適用されます。

具体的な適用条件は以下の通りです。

直営店での返品ポリシー

お客様がご購入いただいた製品、もしくはギフトとして受け取られた製品は、購入国のお好きなロロ・ピアーナの店舗（店舗検索）にて返品いただけます。各製品の返品は一回のみとさせていただきます。

返品期間はご購入日から30日間です。

店舗での製品の返品は無料で、２つの簡単な手順で行うことができます。

1. 購入時に受け取ったレシートと一緒に、製品をロロ・ピアーナ店舗へお持ち込みいただきます。その際製品は、新しく未使用で全てのタグとラベルが付属した完全な状態で、当初の製品パッケージに入れてください。

2. 新しく未使用で全てのタグとラベルが付属している完全な状態か確認する為に、店舗担当者が製品を検品させていただきます。製品が本規約の基準に従っている場合、返品のご依頼を受け付けます。店舗の担当者が製品の返品における選択肢をお客様にご説明させていただきます。

製品が着用・使用されたように見える場合、ラベルやタグが紛失している場合、当社の規約に従っていない場合、製品が不正品であると当社が判断する理由がある場合、当社は返品をお受けできません。

品質に関する申し立てについてのポリシー

当初の購入時に受け取ったレシートをお持ちであれば、お客様には、本規約や法律で定められた範囲内で品質上の問題のために製品を返品する権利があります。当ポリシーはお客様がご購入された製品のみならず、プレゼントとして受け取った製品にも適用されます。

ロロ・ピアーナは全ての不良品・欠陥品に対して２年間の保証期間を設けております。

品質上の問題で製品が返品された場合には、当社にて検品し査定させていただきますのでご了承ください。

返品された製品に欠陥や破損が無く、品質上の問題がない場合や、製品が誤った使用法により損傷していた場合り、また保証期間の期限より後に返品を行われた場合には、お客様は返品の権利を有しません。

お直しに関するポリシー

　　A.お直しの定義

お直しサービスではお客様へのサイズフィッティングを行っています。

例えばパンツの裾上げ、ウエスト詰め、ジャケットの袖詰めがお直しの例として挙げられます。

製品のデザインを変更することは、お直しとみなされません。（例　7部丈にするために袖詰めをする、ネックラインを変更する）

同様に商品のパーソナライズ、オーダーメイド、修理はお直しとみなされません。

B.　お直しのご依頼

ロロ・ピアーナの直営店にてご購入された商品につきましては、基本的なお直しであれば、ご購入いただいた全ての商品をその直営店にお持ちいただけます。商品が購入されてから６ヶ月以内であればお直しは無料で承ります。お直しをする商品と原本レシートをお持ちください。お直しの所要日数はご依頼のお直し内容、お直しする商品数、各店舗のスタッフの空き状況

によります。 *百貨店内または商業施設内の店舗にてご購入された商品につきましては、原本レシートに記されている規約をご参照ください。

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